LED Factory MartReviews of ledfactorymart.com

Well let's start with seems like all of yalls products come from someone else . In which I could have got cheaper. I mean yall even got one of my items from Amazon and had it delivered by Amazon. Second one of me items was broken when I received it and didn't come with any instructions. And even though it was broken since it was a small part . I decided to install on my truck . And then the amber lights didn't work . So I email yalls support team . I believe it was David I recieved a email from . Read more like a A.I response. So I got offered a $40.00 refund or I could send the items back for a total refund. That was good enough for me and will not work. So I emailed back explaining how I broke my grill while removing it from the truck and couldn't and wouldn't ride around with no grill on my truck . So I countered offer for a refund of half the total of the grill . And then yall want to send instructions on how to install stall the grill. Makes me feel like yall thing I don't know how to wire lights up. Oh and it was late being delivered.

Absolutely the worst customer service I bought a product from them that doesn’t work. I called them. I emailed them. I even did their chat and nobody responded several times close to 15 times and then on the 15th text I got an email with a phone number. I then called and nobody answered over and over and over and eventually on the ninth time somebody answered the phone at that time. They said they would send an email to some staff member and that that person would contact me and nobody ever contacted me. I still have a broken light bar for the rear license plate light unbelievable

The items I purchased came with no instructions and when I reached out the LED for support I got nothing. I searched Youtube for video help and also found nothing. I went ahead and attempted to complete my install and i must have pulled the wrong fuse or something. Now my check engine light is now on and the 4-runner went into limp mode. After numerous attempts to find the issue I had to have the 4-runner towed into the shop where it sits now. I hope I get it back for less than $1000.

It has been 9 days since fog lamps were ordered. Invoice stated 5-7 day time frame, and I have not even gotten an item shipped notice yet, but my credit card invoice shows I have been billed. Where are my lights? I have sent an e-mail with order #LFM120391 and contact information and received no reply. I tried calling the listed phone number during listed service hours and received prompt that said I am out of service hours. What else can be done to solve this problem. My next step is going to try to cancel the order and get my lights from a company that delivers. Gave up. I have sent e-mails with the information. I have tried calling 3 different times during posted hours and have been told to call back during open hours. I tried opening a chat on their help line with no response. I'm DONE. I left a message cancelling my order and notified my credit card company to dispute and cancel the charge. I will not nor do I recommend anyone to do business with this company.

Poor customer service. I have been trying to call and email them due to issues with the installation, high beams turning on and off, missing parts, and broken parts. I’ve asked to be contacted and refunded. Nobody from LED Factory Mart is answering at all or helping. They claim to be based in California, but they are actually in China. I should have gone elsewhere. I am currently disputing the charges with my bank since they will not help

Well...I read that over 30% of LED lighting fixtures will fail inside 30-45 days IF I interpret your return policy accurately, and I may not understand the legalize) the Buyer could be charged a 50% restocking fee. This information makes me nervous.

When I out the turn signals on they are not in yellow.

Do not purchase from LEDfactorymart. The product I ordered is retaining it's shipping container shape. Seller has had me lay heavy objects on it, bend it back and smash more heavy objects, now wants me to boil water and pour it over a 20 square foot bed mat. Seller effectively cannot resolve it, so is only offering half my money back to return the faulty product.