LED Factory MartReviews of ledfactorymart.com

Response from LED Factory MartOct 15, 2024

Dear Wolfy, Thank you so much for your kind words and for taking the time to leave us this review! We are thrilled to hear that you had such a positive experience with us. Our team works hard to provide top-notch service and it is always great to hear when we succeed in making our customers happy. Your feedback is incredibly valuable to us and we appreciate your support. We hope to continue exceeding your expectations and providing you with the excellent service you deserve. If there is anything else we can do for you, please do not hesitate to reach out. Thank you again for your review and for choosing us. We look forward to serving you again in the future!

Response from LED Factory MartJun 13, 2024

Dear Pam Gallahar, Thank you for reaching out to us regarding the issue with your LED lights. We apologize for any inconvenience you've experienced. We understand your frustration with having to replace the lights after only a little over a year. However, we'd like to remind you that our products come with a two-year warranty. To resolve this issue, please refer to our warranty service details here. https://www.ledfactorymart.com/pages/warranty-service We have also contacted you via email regarding this matter but have not yet received a response. Thank you for your patience and understanding. We look forward to resolving this for you.

Response from LED Factory MartJun 8, 2024

Dear Brian Thompson, Thank you for your feedback! We're thrilled to hear that you found our lights nice and easy to install with the plug-and-play feature. If you have any other comments or suggestions, feel free to share. We hope you continue to enjoy your new lights!

Response from LED Factory MartFeb 19, 2024

Hi Fred, Thank you for your feedback! We're glad to hear that you found the installation process easy and fast. If you have any further questions or need assistance in the future, feel free to reach out to us. We're here to help!

Response from LED Factory MartFeb 19, 2024

Hi Scott Murray, Thank you so much for your feedback! We're thrilled to hear that you love the lights and that they were easy to install. It's always fantastic to know that our products are making a great improvement over the stock options. If you have any questions or need further assistance in the future, don't hesitate to reach out. We're here to help!

Response from LED Factory MartNov 1, 2023

Dear Anthony Baker, Thank you for taking the time to share your feedback about your recent experience with our customer service and shipping process. We sincerely apologize for any inconvenience or dissatisfaction you may have encountered. We deeply value your input as it helps us identify areas where we can improve our services. We understand that timely and accurate responses to your questions are crucial, and we regret any shortcomings in our communication. Regarding shipping, we acknowledge that your shipment may have taken longer than expected. We understand the importance of timely delivery, and we are constantly working to optimize our shipping processes to provide faster and more reliable service. We want to assure you that we take your feedback seriously and are committed to making the necessary improvements to enhance your experience as our valued customer. If you have any unresolved questions or concerns, please do not hesitate to reach out to us, and we will do our best to address them promptly.

Response from LED Factory MartJul 8, 2023

Dear Chip, thank you so much for your feedback. We will improve more. Our lights have 2 year warranty, any problem please feel free to contact us via email [email protected].