LED Factory MartReviews of ledfactorymart.com

Terrible instructions, cheap product, zero customer support, I've been trying to get a hold of them for 2 weeks and no response. Reading The instructions make no sense at all, extremely incompetent people and service. I have written multiple times.

Missing parts from my order, no one answers the phone or responds to the WhatsApp text messages ( highly recommended on their website) I would absolutely stay clear from this site. Zero communication when shipped and delivered (still showing be processed even though I have the product) and zero customer services when needing to speak with someone.

Bought a 3rd brake light for 4Runner,arrived broken and when I plugged in ,was dimmer than stock. They have a 30 day return,that they still haven’t honored!!! They will tell you how sorry they are,and then disappear,so obviously not sorry at all.They asked for photos of light,which was promptly sent,and said they would refund,a week later they asked for photo of box label (?)and then disappeared again.It’s nothing but games from this company-DO NOT BUY FROM THEM,THEY ARE SCAMMERS that don’t honor their own policies!!!!! ****The response,can’t find my order,is just another example of how lame this company is,they have been responding to my request,after weeks of contacting them,they just refuse to honor their own refund policy-just a reiteration of the game’s this company plays-NOTE THEY RESPONDED TO THIS REVIEW VERY QUICKLY,-BUT STILL HAVENT REFUNDED,like I said horrible customer service!!!!!

So far not so great! No updates on my order. No tracking. Item said in stock and that's why I ordered from here.

Well they recommended selling the product rather than return it. As the shipping destination is kept secret (so you have no idea what the shipping fees would be) and they charge a restocking fee. Oh and they only respond to emails at 12:30AM pst. So make sure you don’t order anything you may have to return Now they reply to this apologizing and asking to contact them, which i did. Yet don’t even answer that email at all. So now, they are actually worse customer service than i originally thought they were.

Horrible, waited over a month to receive. After numerous times trying to cancel, but they would not . Finally received today, missing all wiring to install. Worst company ever. If they would offer 0 stars that would be my rating.

This is absolutely the worst company i have ever dealt with. They took weeks to send an order. I received the wrong order. I was told that the restocking fee could be waived due to them taking almost 3 weeks to fulfill the order that I ordered in more than enough time to receive before Christmas but I did not. I had to pay $135 for return shipping fees. I had to email them to inform them that they received my return weeks ago, only then did I receive an email stating that my return had been accepted. I could not imagined the message I received next, after paying $135 to return the items, I now have to pay the $66.84 restocking fee before they will return my refund. The refund that they have calculated minus the restocking fee that i'm being asked to pay in advance. Lastly, I emailed about my refund and was told, "we are urging our manager to process the refund." WTH is this a one man shop that holds customer's money hostage until they can squeeze every dime out of them? I urge anyone, DO NOT ORDER FROM THIS COMPANY!!! I order online for everything. I am a Licensed Practitioner, I hardly have time to be in the malls, I have never ever encountered a company like this. After all the fees and demands for money, I will have paid for the merchandise that I've sent back to them. HORRIBLE BUSINESS!!

This order took to long to arrive and it is Not what I ordered the lights I ordered was the wireless I need to have them exchanged