LED Factory MartWelcome to LED Factory Mart! LED Factory Mart is a high-tech optoelectronic company that specializes in the research, manufacture, sale, and service of LED products. Our products include a variety of automotive LED lighting assemblies and LED bulbs, such as LED headlights, LED fog lights, LED taillights, LED turn signals, LED headlight bulbs, and parts and accessories for Jeep, Ford Bronco, Tacoma, 4Runner, Harley Davidson, and more. VISIT OUR WEBSITE CONTACT US
LED Factory Mart (ledfactorymart.com) has 798 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Auto Parts & Wheels · Concord, California
Excellent
Auto Parts & Wheels · Petaluma, California
Excellent
Auto Parts & Wheels · Redondo Beach, California
Excellent
Auto Parts & Wheels · ELK GROVE, California
Excellent
Showing 231 reviews with 1 star · Clear filters
kenneth J.
Tracking I don’t need another app I need to know when I get my order
Response from LED Factory MartMay 14, 2026
Dear kenneth, We truly apologize for the frustration. Our goal is to simplify your experience, not complicate it. Your tracking number was sent via email for easy access without any app downloads. Please check your inbox or spam. We appreciate your patience and are committed to improving our communication to better serve you.
George L.
You would not accept the code for 15% off. Even though it stated that it was active on the web site and showed up at first. Then was rejected at the confirmation of purchase. Very disappointed.
Response from LED Factory MartMay 12, 2026
Dear George, Thank you for your feedback. We’re sorry for the frustration caused by the discount code issue. We have reached out and are happy to refund the 15% difference. Please contact us if you need assistance or have any additional questions.
Brian H.
I placed my first order on May 1, 2026and was quite excited about it. Now it's May 6, 2026 and my order has still not even shipped yet. I have tried several times to get a hold of someone, but I have not been able to speak with anyone. I've tried calling and I have spent emails, still nothing. I'm really trying to be patient and not just cancel my order and business.
Response from LED Factory MartMay 7, 2026
Dear Brian, We sincerely apologize for the delay and the difficulty reaching our team. We understand how frustrating this is, especially for your first order. We’ve replied to your email with an update on your shipment and next steps. Please check your inbox or spam folder, and feel free to respond directly so we can assist you further right away today.
Larry T.
The items took over a month to receive. I needed it quicker so I ordered from a competetor. I have emailed several times, tried calling to talk to someone, but I still don't know how to return the item.
Response from LED Factory MartMay 7, 2026
Dear Larry, We’re sorry for the inconvenience you experienced with shipping and communication. We’ve responded to your email with detailed return instructions and are here to assist further if needed. Please check your inbox or spam folder, and feel free to reply directly so we can ensure this is resolved quickly.
Tim B.
I placed my order on 4.26.26 and have not had any tracking or estimated delivery data provided. This is a gift for my wife and would like a little info on my order
Response from LED Factory MartMay 6, 2026
Dear Tim, We’re sorry for the frustration and understand how important this gift is. Your tracking number has been sent, and you should now see updated shipping details. If you need any further assistance or updates, please don’t hesitate to reach out. We’re here to help and appreciate your patience while your order is on the way.
Jared C.
Order was placed at 12:30am EST Sunday, 4/19. I requested to cancel my order at 7:30am EST on 4/19 and I provided the order number as requested. At 1:59am EST on Monday 4/20 (which is the middle of the night) I received a message in the website’s chat asking if there we anything way they could help and to respond soon before the order shipped. I replied to cancel the order immediately at 7:40am EST 4/20 when I woke up and never received a response.
Response from LED Factory MartApr 22, 2026
Dear Jared Carey, Thank you for your honest feedback, and we are very sorry for the poor experience you had with our customer service. We want to confirm that your order has already been canceled and fully refunded. We are actively reviewing how we handle cancellation requests and overnight chat responses to ensure this does not happen again. Thank you again for bringing this to our attention — it will help us improve.
Consumer
zero communication. first order I canceled due to the same issue and going past there intended 1 to 7 days then told me the order was delivered and wasn't even my order. I want the light so I'm trying again and the same thing NO COMMUNICATION. Go on shop.com to track and nothing. On the verge of canceling a second time. I literately live 20 minutes from the Ontario California location which they said they we're stock. Still waiting.
Response from LED Factory MartApr 16, 2026
Dear Consumer, We’re very sorry for the delay and lack of communication. Your feedback is important, and we want to resolve this quickly. Since we couldn’t locate your order number, please reach out to our team at [email protected] so we can verify your details and provide immediate assistance. Thank you for your patience.
Scott C.
I placed my order over a week ago, and it still hasn't shipped, and I've reached out to customer service multiple times and still don't have a clue when I'm getting my lights. I placed my order because the website stated they use FedEx and that shipping would take 7 days. I was fine with that, but the items haven't been loaded onto the truck for tracking.
Response from LED Factory MartApr 15, 2026
Dear Scott, We’re very sorry for the delay and inconvenience you’ve experienced. We understand how frustrating it can be to wait longer than expected for your order. Unfortunately, we couldn’t locate your order with the information provided. Please contact our support team at [email protected], and we’ll review your case immediately to provide an update and ensure a quick resolution. Thank you for your understanding and patience.