LED Factory MartWelcome to LED Factory Mart! LED Factory Mart is a high-tech optoelectronic company that specializes in the research, manufacture, sale, and service of LED products. Our products include a variety of automotive LED lighting assemblies and LED bulbs, such as LED headlights, LED fog lights, LED taillights, LED turn signals, LED headlight bulbs, and parts and accessories for Jeep, Ford Bronco, Tacoma, 4Runner, Harley Davidson, and more. VISIT OUR WEBSITE CONTACT US
LED Factory Mart (ledfactorymart.com) has 798 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Auto Parts & Wheels · Concord, California
Excellent
Auto Parts & Wheels · Petaluma, California
Excellent
Auto Parts & Wheels · Redondo Beach, California
Excellent
Auto Parts & Wheels · ELK GROVE, California
Excellent
Showing 231 reviews with 1 star · Clear filters
Jason L.
VERY DIFFICULT COMPANY TO COMMUNICATE WITH. BEEN TRYING TO GET A RESPONSE FOR OVER A WEEK TO SEND BACK TURNING SIGNALS THAT DO NOT FIT MY BIKE. HAPPY WITH THE HEADLIGHTS. BUT CANT GET A RETURN LABEL AND REFUNDED FOR THE TURN SIGNALS. BECAUSE OF THE LACK OF CUSTOMER SERVICE, WOULD NEVER DO BUSINESS AGAIN. DONT KNOW WHAT I WOULD DO IF I HAVE A LEGIT TECH ISSUE. PAY THE EXTRA FEW BUCKS AND GO WITH A COMPANY WITH A CUSTOMER SERVICE REPUTATION!
CDT
I ordered LED light kit for my motorcycle. Upon receiving the item, I noticed the box was missing the front turn signal lights. I immediately tried calling the company but got voicemail constantly. I emailed them several times and after 3 days, I just received a response stating that production stopped on the orange front blinkers. They offered a black front turn signal but I asked to make sure the bulbs were orange because I can not use red front turn signals in my state. I also questioned them as to why I was not informed that part of the order was no longer available. I guess they just assumed I would overlook it. I have also noticed that my back turn signals which stated plug and play on the website are not correct. I have to rewire them to get them to work. I’m still waiting for a response back but I am very dissatisfied with their customer service. I also left a review on their website and they keep taking it down. No wonder they have good reviews on their own website!!
Allen L.
It is now over a month since I placed my order. Nearly three weeks since I received the wrong product. I was told that they sending me a return label weeks ago. They also do not answer their phone. It continues to get worse. One week after they received the return shipment there still is no refund. Very irresponsible company. They don't answer emails. They don't answer their phone. More importantly, they don't give refunds in a timely manner. Do not do business with these people
dan J.
I ordered the wrong part which is not there fault but I want to exchange it for the correct one but they totally stopped replying to me in emails... last email I received was a week ago... I can’t reach anyone on the phone at all... personally customer service blows and that’s why I will never shop here again and i will not recommend this place to anyone... I would give the lm zero stars if I could!
Michael B.
Company is horrible about a product from them for a motorcycle does not fit they don't respond from your call email them no response most likely have to take him to small claims court has anybody think twice before you buy them from these people they are a big Ripper
Lindsey C.
I’ve been trying to reach out to them for almost a week and a half now regarding the light that I got that was damaged still no phone call back still no email very disappointing I hope they go out of business
Justin H.
I ordered led headlight and bracket kit on 5/18/2020. They gave me a DHL tracking number. DHL has never received my item for shipment. Takes for ever to get someone on the phone and customer service is terrible. date is 05/27/2020 now