LED Factory Mart Reviews | Read Customer Reviews of ledfactorymart.com

LED Factory Mart Reviews | Read Customer Reviews of ledfactorymart.com

LED Factory Mart reviews

Showing 33 reviews with 2 stars · Clear filters

michael S.
Nov 10, 2025
When I would call customer service…
When I would call customer service number, nobody would answer. I called three or four times before I got a hold of somebody and when I did this says well will email you stuff or instructions. That’s a bad way to run a company I could never talk to anybody about any concerns that I had. It was always send me an email. No, that’s not how you solve problems
Response from LED Factory MartNov 10, 2025
Dear michael, We’re sorry for the poor experience you described. Prompt, helpful support is essential, and missing live assistance does not meet our standards. We’ll review our contact steps to ensure you can reach a real person quickly and get the answers you need.
Report
Justin
Nov 8, 2025
Customer service kept giving me the…
Customer service kept giving me the same answer on why my package was not out for delivery for 3 weeks. (Sorry we will update you in 24/48 hours) told me this 3 times. Finally got a tracking number after I told them I was going to cancel the order
Response from LED Factory MartNov 10, 2025
Dear Justin, We’re sorry for the frustration you experienced with the delivery delay and for the repeated responses you received. That is not the level of service we aim to provide. We appreciate you bringing this to our attention and will review your order to locate the package and prevent future delays.We sincerely apologize for the frustration and inconvenience you’ve experienced.
Report
Jerry C.
Oct 19, 2025
Put the discount in the final price…
Put the discount in the final price automatically instead of relying on The buyer to do so.
Response from LED Factory MartOct 20, 2025
Dear Jerry, Thank you for your feedback. We appreciate your suggestion to apply discounts automatically at checkout to make the process smoother. We’re always looking for ways to improve the shopping experience and will share this with our team for consideration. In the meantime, please feel free to reach out if you have any questions or need assistance applying discounts. We value your input and hope to serve you better in the future.
Report
Sal T.
Sep 6, 2025
Too many emails being received
Too many emails being received
Response from LED Factory MartSep 8, 2025
Dear Sal Torres, Thank you for your feedback. We apologize for the excessive emails you’ve been receiving. Our intention is to keep you informed about your orders and offers, but we understand that too many messages can be overwhelming. We will review our communication frequency and make adjustments to improve your experience. If you’d like, you can also update your email preferences or unsubscribe from promotional emails at any time. Please feel free to contact us directly if you need assistance managing your notifications. We appreciate your patience and are committed to providing a better experience moving forward.
Report
Douglas H.
Jun 3, 2025
Shipping box was damaged
Shipping box was damaged. Packaging for lights had minimal protection. Pictures available. Lights appear to be undamaged physically but yet to install them. Hope they work and don’t leak
Response from LED Factory MartJun 6, 2025
Dear Douglas, Thanks for your feedback and are sorry to hear about the condition of the shipping box and packaging. We strive to ensure that all of our products are properly protected during transit, so it is disappointing to hear that this was not your experience. We are glad to hear that the lights themselves appear to be undamaged, and we hope that they work well for you once installed. Any problem please reach out to our customer service team so that we can assist you with a resolution. We take all customer feedback seriously and will be reviewing our packaging process to ensure that this issue is not repeated in the future. Thank you for bringing this to our attention and for giving our products a chance. We hope that you will be satisfied with your purchase once everything is in working order. If you have any further concerns or questions, please do not hesitate to contact us. Thank you for choosing our lights for your needs.
Report
Mike T.
Apr 4, 2025
Not Bright and broken..
Please Note!! These lights are the same brightness as the factory ones. Would not recommend. Even had one broken and contacted them and they wanted a video but they are already installed. Would not buy again....
Response from LED Factory MartApr 7, 2025
Dear Mike We appreciate you taking the time to share your experience with our product. We're sorry to hear that the brightness of our lights did not meet your expectations. Our goal is to provide products that enhance your vehicle's lighting, and it seems we fell short in your case. Regarding the issue with the broken light, we understand the inconvenience of providing a video after installation. Our request for a video is part of our quality control process to ensure that any issues are properly documented and addressed. However, we should have offered more flexible solutions for customers who have already installed the product. We will take your feedback into consideration to improve our products and customer service. If you would like to discuss this further or explore options for resolving the issue with the broken light, please contact us directly. We value your feedback and appreciate the opportunity to serve you better in the future.
Report
Shawn W.
Dec 29, 2024
Nice product, but
Installed product as enclosed instructions stated, however when it csme time to wire to the turn signals as instructed this p er cess was for a Tundra with a bulb turn signal. I own a 2024 1794 edition Tundra, this trim level has led sequential turn signals. No option to wire as instructions state. So basically I bought another DRL.
Response from LED Factory MartJan 10, 2025
Dear Shawn, Thank you for your feedback regarding the installation of our product. We sincerely apologize for the confusion you experienced with the wiring instructions, We strive to provide clear and accurate instructions for all our products, but we recognize that variations in vehicle models can sometimes lead to discrepancies. Your input highlights an important area for improvement, and we will work on updating our manuals to better accommodate different trim levels and their specific wiring requirements. If you have any further questions or need assistance with your installation, please don’t hesitate to reach out to our customer support team. We are here to help and want to ensure you have a positive experience with our products. Thank you again for your review, and we appreciate your understanding as we continue to enhance our offerings!
Report
David C.
Sep 19, 2024
One of the headlights had a broken wire…
One of the headlights had a broken wire right out of the box and when I received the package the box was torn and beat up
Response from LED Factory MartSep 19, 2024
Dear David, We are truly sorry to hear about the issue you experienced with one of the headlights in your recent purchase. We strive to provide our customers with high-quality products, and it is disappointing to hear that your item arrived damaged. We apologize for any inconvenience this may have caused. We have sent an email to follow up with this issue and will do everything we can to resolve it for you as quickly as possible. It is important to us that you are satisfied with your purchase and that you receive a replacement for the damaged headlight. In regards to the damaged packaging, we will also address this with our shipping department to ensure that all items are properly packaged and protected during transit in the future. Thank you for bringing this to our attention, and we appreciate your feedback as it helps us improve our services. Please feel free to reach out to us with any further concerns or questions.
Report