LED EstheticsReviews of ledesthetics.com

I have not received my mask yet. I just ordered. However, I would like to say that Katrina in the customer service department is very good at her job. She listens to customers and allows them to speak without interrupting. I find that very important when a customer is calling and trying to get their point across. I placed an order for the Mother's Day sale and it had to be cancelled/refunded as there was not an option for me to pick the shipping protection at the time and I wanted the protection. So I chose to place a new order. And found out from Katrina that there was no more shipping protection. I do find that a bummer as a customer because I would've purchased it just for a piece of mind on a $400 order. However, I brought up my concerns that now that the Mother's Day sale is over I would not be receiving the deep discount that I had yesterday and she offered to refund me the difference due to the issues that arose. And I think that means well and speaks volumes to customer service and experience. Otherwise, you would've lost a customer and I would've went with another brand. Thank you Katrina for being great!

I can definitely see a difference in skin elasticity and fine lines! Their customer service is second to NONE ! Extremely fast responses - I'm talking almost seconds !!! Love my mask !!!!!

I had an issue with the mask battery and the team was very helpful in getting a replacement sent to me . I'm loving the LED mask and the results I'm getting so far. Thank you

By accident I signed unfortunately a subscription. Customer Service was very nice and canceled it right away. I placed an order without the subscription and it was processed right away.

I had a problem with my mask (user error!) and they asked me to send them a video. I did and they noticed my error right away and it was corrected. Very, Very fast and helpful customer service. Thank you.

I am a first time red light therapy user. I like the lite mask, it’s easy to use, comfortable…. Utilizes both red and blue light for my skin’s maximum benefit. I did have an issue with the battery not staying charged after one use. Customer service took care of my issue with one call! After using this mask most every night (I may have skipped a night or two) for a month my skin is glowing! I would recommend adding red light therapy to any wellness routine. Thank you for supplying a quality product and for the assist with my battery issue. I am a happy customer 👍

I am so impressed with customer service! They respond quickly and do everything in their power to fix a problem. I strongly recommend!

I ordered an LED mask and used the wrong credit card. They immediately canceled my order and refunded my card so that I could use the correct card. They are extremely responsive!!!