LeatherologyReviews of leatherology.com

The quality of the leather is cheap looking. Won’t be coming back. Also, the 7.50 deduction is annoying.

Terrible customer service. I won’t be purchasing from them.

Disappointed by misleading product presentation and inflexible support I purchased the Leatherology Small Travel Tote expecting it to have the same basic travel functionality as the Large Travel Tote. The Large size has a trolley sleeve, and the front pocket on the Small size looked exactly the same, so I did not realize it was not a pass through sleeve until I attempted to place it over my suitcase handle. I should have read the product details more carefully before removing the tag, and I take responsibility for that. However, I do think it is misleading to market the Small size under the same Travel Tote name when it lacks what I consider to be the only true travel feature. The bag itself was unused and in new condition, but Leatherology refused the return because the tag had been removed. I understand the policy, but the support response felt AI/canned and unwilling to consider the actual issue, which was the confusing product presentation.

Steer clear of this company. Customer service is awful and misleading. Save yourself a headache and buy your leather goods elsewhere. Extremely disappointing.

The Leatherology software sent Federal Express the wrong address, although my order stipulates the correct address. I phoned Leatherology, who initially said I should take up the problem with FedEx. I reacted with astonishment, was placed on hold, and then told I would receive a phone call by the end of the day. The call never came, and my purchase never arrived. Leatherology again told me to take up the problem with FedEx. Evidently, Leatherology didn't consider it their responsibility, and the company refused to refund my money. Do business with Leatherology at your own risk.

Leatherology customer service has been insanely frustrating to work with. I’m not even sure why they have customer service representatives. My order is late. It was originally stated to be delivered and I’m now being told it will be shipped sometime next year.. I tried to cancel. They will not allow it, despite the bag clearly not made yet if not shipping until next year? I tried to cancel the monogramming, as this was a Christmas present and will need to be replaced with another gift due to time. They will not allow that either. I am contacting my credit card company in the hopes of some resolution. Please steer clear of this company. Money lost.

I purchased the thin bifold wallet for $70 and within the first year, my credit cards started falling out of the pouches from regular usage. Seriously, with just light movements they're sliding out all over the place. I've had to start stuffing the pouches with old extra cards just to keep everything in place. I've never had this happen with wallets that cost less than half the price. For as much as this thing costs, I expect a lot more, especially not even a year into ownership. I would actively recommend that people avoid this brand.

Avoid! Horrible customer service, haven't posted my order in over a week, declined my request to cancel even though it is clearly not sent. Looks like another scam site selling poor quality drop shipped rubbish.