Leather CollectionReviews of leathercollection.com

Response from Leather CollectionMay 4, 2023

We apologize for the inconvenience and frustration you have experienced due to receiving the incorrect pair of pants. This is not the level of service we strive to provide, and we understand how disappointing this situation must be for you. We would like to assure you that we take your concerns seriously and are committed to making things right. Please provide us with your order number, and our customer service team will promptly investigate the issue. We will work diligently to rectify the situation, whether that involves sending you the correct pair of pants. We apologize for any lack of response to your previous messages and will ensure that our team is more attentive to your concerns moving forward. Your satisfaction is of utmost importance to us, and we will do everything we can to resolve this situation promptly. Once again, we apologize for the inconvenience and appreciate your patience. Thank you for giving us the opportunity to address this issue, and we look forward to making things right.

Response from Leather CollectionMay 4, 2023

We apologize for the inconvenience you have experienced with the size of the jacket you ordered. We understand how disappointing it can be when a product does not meet your expectations, and we want to make things right. Please provide us with your order number, and our customer service team will assist you with the return and refund process. We value your satisfaction, and we'll do our best to make the process as seamless as possible. Alternatively, if you prefer, we can also help you with an exchange for the correct size. Once again, we apologize for the inconvenience and appreciate your understanding. Thank you for giving us the opportunity to address this issue, and we look forward to providing you with a satisfactory resolution.

Response from Leather CollectionJan 6, 2023

Hi Fabian Siegert, Just checked your order details. You placed order 26th April and the order was shipped on 30th April 2022. The gloves were delivered on 17-May-2022 on your address Fabian Siegert Goldbergstraße 4 Vendersheim, Rheinland-Pfalz, 55578 Deutschland I am unable to update the delivery proof here, I am forwarding it to you email ID.

Response from Leather CollectionJan 6, 2023

Thank you Berni, Thank you again for your business and for your kind review. We hope to have the opportunity to serve you again in the future.

Response from Leather CollectionJan 6, 2023

Thank you so much for your kind words and for taking the time to let us know about your positive experience with our personalized sizing and delivery service. We are delighted to hear that you were happy with the process and the product. Thank you again for your business and for your kind review. We hope to have the opportunity to serve you again in the future.

Response from Leather CollectionJan 6, 2023

Hi ANAÏS Reynaud, Sorry for the inconvenience caused. You placed order for the size EU 52/US 42/L, unfortunately that does not fits you. You asked for the replacement. As per the policy mentioned on https://leathercollection.com/return-replacement-refund "All our orders are made to order, and a 20% restocking fee and shipping charges are charged on return for a replacement."

Response from Leather CollectionJan 6, 2023

Hi Alexis, You placed order for Stylo White Motorcycle Pants Women in 3rd June 2022, and the order was shipped on 7-Jul-2022 with DHL tracking number 3656850470 and delivered on 12-Jul-2022 on the following shipping address Alexis Thomas 1602 Governors Drive Apt 2528 Pensacola, Florida, 32514 United States I have requested the proof of delivery from DHL and will send it to you.