Toño
Great jacket, disappointing delivery and after-sales service
Good jacket, very poor delivery experience and disappointing customer service I purchased a Michael Jackson Thriller genuine leather jacket as a birthday gift for my wife. First of all, I have to say that the jacket itself is very nice. The leather feels good, the design looks great, the size was correct and, most importantly, my wife absolutely loved it. Unfortunately, the delivery experience was very disappointing. The almost €300 leather jacket arrived extremely compressed inside a plastic bag and packed into a very small, damaged DHL box. As a result, the leather was heavily wrinkled and showed numerous compression marks. I contacted Leather Collection immediately and sent photographs. They replied quickly at first and explained that DHL had apparently repacked the parcel during transit. They advised me to leave the jacket hanging on a wide hanger for several days, which I did. Fortunately, the leather gradually recovered and the jacket now looks much better. However, I explained that, regardless of whether DHL was responsible for repacking the parcel, I did not think this was an acceptable delivery experience for a leather jacket costing almost €300. I asked Leather Collection to consider a reasonable partial refund as a goodwill gesture, specifically stating that I was not interested in a voucher or discount on a future purchase. Unfortunately, I received no reply to that request, despite following up again. So my experience is mixed: I am happy with the jacket itself and my wife loves it, but I am disappointed with the way it was delivered and especially with the lack of response once I asked Leather Collection to address the inconvenience. A good product deserves better packaging, delivery handling and after-sales customer service.
Response from Leather CollectionOct 9, 2026
Thank you for your detailed and honest feedback. We're delighted that your wife loves her Michael Jackson Thriller jacket and that you're happy with its quality and fit. We sincerely apologize for the condition of the packaging upon delivery and the lack of follow-up regarding your request. Unfortunately, the parcel appears to have been repacked during transit by DHL, which affected its presentation. We're glad the leather has recovered, but we understand your disappointment. Your concerns about packaging and after-sales communication are completely valid. We appreciate your patience and will review this experience to improve our service. Please contact us at **[email protected]** so we can revisit your request and work toward a fair resolution.