LearnDashReviews of learndash.com

Response from LearnDashOct 28, 2024

I’m truly sorry for the frustration you’ve been experiencing. We recognize this has been a lengthy process, and I apologize that our initial focus on caching didn’t resolve the issue as we’d hoped. I wanted to mention that we reached out a few days ago with a potential solution, and we’re here to help with any follow-up needed to ensure it fully addresses the problem. I’ll personally make sure we’re closely monitoring your case. Thank you for your patience and your honest feedback—it genuinely helps us improve, and we’re committed to providing the level of service you deserve.

Response from LearnDashOct 8, 2024

Hi There, it appears you are not receiving our replies! I've reviewed your recent tickets from September 12th, 17th, and 24th, and our Customer Success Manager, Chandni, has responded to each ticket in a timely manner. Chandni has also sent an email today from her Google account in hopes it reaches you. I'd appreciate if you could see if you have an email from Chandni and Amanda and we'll provide the info you missed in our last replies. We're highly interested in giving you the support you need, as you can see from our other TrustPilot reviews - once we connect I know we'll get your concerns sorted and see you successful with LearnDash. Looking forward to getting this resolved!

Response from LearnDashSep 11, 2024

Thank you for sharing your feedback, and we sincerely apologize for the experience you've had. This is not the level of service we aim to provide, and we want to better understand what happened. Unfortunately, we’re unable to locate your information in our system based on the details provided. Could you please share your ticket number or any additional information to help us locate your ticket? We’ve sent a request for more information—please reply with the details at your earliest convenience. We want to ensure your issues are fully resolved and we are here to assist you in any way we can.

Response from LearnDashSep 11, 2024

Thank you for your feedback. We're truly sorry to hear about your experience, as it doesn’t reflect the high standard of service we strive to offer. We'd like to better understand the challenges you’ve faced, but we’re having trouble locating your account. Could you please provide more details or your support ticket number? We’ve sent a request for more information—please reply with the details at your earliest convenience. Our goal is to address any issues you’ve encountered and ensure that your concerns are resolved. We’re here to help!

Response from LearnDashJul 30, 2024

Thank you for your feedback. We're sorry to hear about your experience with our support and the issues you've encountered. We understand the importance of having native support for SCORM and xAPI, and your suggestion has been noted. Regarding the conflict between linear progression and sample lessons, we apologize for any delays you have experienced. Our intention is always to resolve issues in a timely manner, and we understand how important this is to you. We have addressed this matter in your ticket, and any further concerns or updates can be addressed there. Our team is dedicated to providing excellent support and ensuring that our platform meets your expectations. If you have any additional concerns, please feel free to reach out directly through the ticket, and we will be happy to help.

Response from LearnDashJul 12, 2024

I’m genuinely sorry to hear about your experience and the frustration it has caused. This is certainly not the level of service we strive to provide, nor is it representative of how we aim to work with our clients. We take pride in delivering excellent support and accurate information, and it's clear we've fallen short in this instance. I'd like to personally look into this matter further to understand what went wrong and how we can make things right. I have sent a request for more information so I can locate your account and ticket. Again, I sincerely apologize for the frustration and difficulties you've experienced. We're dedicated to earning back your trust and ensuring that future interactions with LearnDash meet the high standards you rightfully expect from us.

Response from LearnDashJul 12, 2024

I hear your frustration, and I'm truly sorry you've had such a difficult experience with our support and plugin issues. This is far from the level of service we aim to provide at LearnDash. I'd like to personally look into this and see how we can resolve these problems quickly. I have sent a request for more information so I can locate your account and ticket. We take your concerns seriously and I'm personally invested in resolving this for you. Let's work together to find a solution that meets your needs and restores your confidence in LearnDash.

Response from LearnDashApr 18, 2024

Our sincerest apologies for the delay in our response and the ongoing issues you’ve experienced with the captcha. I understand how frustrating it must be to deal with such disruptions, especially with the volume of fake registrations you’ve mentioned. I want to assure you that we highly value your feedback and the details you’ve provided. Although your original message may have reached us some time ago, please know it is our priority to address and rectify situations where our support has not met expectations. Could you please confirm if the issue persists at this moment? We want to make sure we tackle all current problems effectively. Your continued cooperation and patience are greatly appreciated as we work to resolve this. Please feel free to reach out directly at [email protected] with any further details or immediate concerns.