This company is a scam. No provider call
FOUR TIMES NOONE SHOWED UP! Now they say I'm provider approved??? NO ONE SPOKE TO ME!!!
I have turned this company in to the better business bureau
Response from LeanmedsSep 26, 2026
It looks like your medication was reviewed and approved without a live provider visit being required, and I’m sorry if that wasn’t communicated clearly along the way.
I can also see that the medication was delivered, which doesn’t undo the stress or confusion you may have gone through getting to that point. A dispute has now been fully initiated as well, and the funds should reflect back shortly depending on your bank’s processing time.
We genuinely appreciate you raising this — even when the experience is frustrating, it gives us something real to look at and improve.
PB
Pam B.
All they do is lie too you about when…
All they do is lie too you about when you will get your medicine there add says shipping in 2 too 3 days it’s been 2 weeks and still no medication
Customer service tell you something different every time you talk too them
The left hand does not know what the right hand is doing
I will never order from them again
Response from LeanmedsSep 24, 2026
Hi, I’d like to help, but I haven’t been able to confidently match this review to an account from the information available. We’ve sent an information request through Trustpilot. Please share the email tied to your profile so I can locate the right account and take a closer look.
CR
cathy R.
They won't let me cancel a subscription…
They won't let me cancel a subscription I never used but they charged me for. My husband died last week, unexpectedly, and I've begged them as I simply cannot afford the $315.00 charges. Horrible people.
UPDATE:
CANCELED.
Response from LeanmedsSep 16, 2026
Hello Cathy, I’m truly sorry for your loss. Having a charge land at a time when you’re dealing with something so painful is incredibly difficult, and I’m sorry you had to spend your energy fighting through this on top of everything else. I can confirm that your cancellation is in place.
Wishing you and your family peace and easier days ahead.
MS
MartianWater.Store
Appears to be a FAKE corporation & Tirzepatide provider
Appears to be a fake corporation (not listed in ANY state databases) full of FTC and FDA fed violations, contradictory terms, NO prescriber ID, dosage, pharmacy or compounding lab disclosures as required by law. I filed FTC and FDA reports on 9/2/2026 on behalf of myself and MartianWater.Store after placing a personal order 8/31/2026 that was NEVER shipped. No response to ANY of my emails. Everything stated in this review is fully documented and verified through multiple sources including with unedited screen captures of leanmeds.com website pages which contains contradictory terms statements, 4 documented emails sent 8/29/2026, 8/31/2026, 9/2/2026 to the address on website pages which has never been answered. Finally, this merchant charged my credit card $315.00 but NEVER shipped any product or delivered any services. All of this was reported with documentation to Capitol One Bank, Federal Trade Commission (Case #206463613) and the U.S. Food & Drug Administration (AEMS) with confirmation from FDA AEMS Team. I believe my documented evidence shows clear merchant violations 15 U.S.C. § 8403, 21 U.S.C. § 353(b),21 C.F.R. § 1306.04(a) federal statutes.
Response from LeanmedsSep 24, 2026
Hi, we take allegations like these seriously, but at the moment we haven’t been able to match this review to an account using the information provided. We’ve sent a request through Trustpilot, and we’d appreciate it if you could share the email associated with your order so we can review the full history.
We also want to clarify that information about our pharmacy partners and fulfillment model is disclosed on our website. Prescriptions are filled by independently owned and operated, state-licensed 503A compounding pharmacies within the LeanMeds pharmacy network. Each pharmacy maintains its own state board of pharmacy licenses and operates under applicable federal and state compounding regulations.
There is also no public FTC enforcement action against LeanMeds that we are aware of. Once we can identify your account, we’re happy to address the remaining concerns you raised based on the actual order and communication history.
CS
Charlene S.
Bad Communication
This company has extremely terrible communication between customers and company. Extremely slow responding, website is not set up good, could not cancel through link they sent, had to call them. Didn't send nausea medicine with order, tried to contact them through their portal and either days of no response or no response at all. Wouldn't recommend
Response from LeanmedsSep 24, 2026
Thank you for taking the time to share all of this. It gives us a much clearer picture of where the communication and portal experience fell short.
I don’t see nausea medication listed as part of your order, but if you still need help with that or anything else, please reply here or call us at +1 719-989-6969. If anything still feels unresolved, we’re here to help.
AP
Anton P.
My experience with Lean Meds was…
My experience with Lean Meds was extremely disappointing, and I no longer trust this company.
I placed and paid for my order after seeing an ad promising two-day delivery. Instead, after receiving my payment, they scheduled a mandatory video consultation for about a week later.
I waited for this consultation, and no one showed up.
Now, instead of immediately correcting their mistake, they're asking me to wait again for the next consultation on September 16th. The entire process has already been delayed for about three weeks.
This isn't just a delivery delay. It concerns medications and my treatment schedule. Because of these delays and the missed consultation, my treatment schedule has been disrupted.
To make matters worse, I asked for a refund after all this, but they refused.
If your advertising reassures customers that delivery will be within two days, but weeks later the customer still hasn't received the medication, your doctor doesn't show up for their appointment, and you then refuse to refund their money, this is completely unacceptable customer service.
Based on personal experience, I strongly recommend that potential customers think very carefully before paying Lean Meds anything upfront. I personally will not use this company again.
I have saved all correspondence and records regarding my order, appointments, payment, and refund request.
Response from LeanmedsSep 17, 2026
Hi Anton, we understand why you walked away frustrated. Waiting weeks is one thing; having a scheduled consultation missed and feeling like your treatment timeline was disrupted because of it is another.
We know the time and energy you’ve already spent on this can’t be given back, but thank you for laying out what happened. Feedback like this gives us something concrete to address with our providers, pharmacy partners, and within our own support process.
I can see that you’ve since successfully met with your provider, and I personally reached out to the pharmacy to see what can be done to move your order along as quickly as possible. In the meantime, if there’s anything else we can help resolve, please reach us at [email protected] | +1 719-989-6969.
JM
Jon M.
Pathetic
Pathetic. Never got my order. Said they would not give a refund even though I never even was sent a product. I wrote emails to try to resolve. No wonder Chat GPT says be cautious low ratings.
Response from LeanmedsSep 17, 2026
Hey Jon, my apologies that you didn’t feel heard while trying to get this resolved. I know it’s been some time, but I did want to provide some clarification.
After reviewing your account, it looks like you were not eligible for the program based on your medical history, so no medication was sent. Your subscription has since been cancelled in Stripe, and the payment has been tagged as reversed.
Thank you for bringing this to our attention, and again, we’re sorry we didn’t communicate this more clearly at the time.
PH
Patty H.
Lean Meds buyer beware they’re out just to scam you…
I hope people are googling this company before they are subscribing and paying unfortunately I did not and now I’m realizing that I got scammed but because I put this on Klarna, I will be disputing this. They flaked on my scheduled phone call then they said that I didn’t show up for the phone call now they’re refusing to cancel my order.
I just got an email saying that they shipped out my order the thought of putting something in my body from a company that you don’t know where they’re from but you know that you got scammed so you definitely know I’m not injecting myself with whatever’s in those vials .
Buyer beware! Not a legit company and I question were they are located , China perhaps ??
Response from LeanmedsSep 24, 2026
Hello Patty, we haven’t been able to match this review to an account with the information provided, so we’d appreciate the opportunity to verify the details before addressing the specifics. We’ve sent an information request through Trustpilot. Thank you.