LeanmedsReviews of leanmeds.com

Dreadful experience. Customer support is not helpful. You will be charged (despite the promo stating $0 due today) and will likely not receive medication timely, or at all.

This company is horrible. I purchased 3 months worth of medication. I got it after 11 days it showed up the wrong dosage and it was hot. They did nothing to rectify it. They set me up with three virtual appointments they never showed up and I would sit in there for an hour each time. Sometimes when you call their customer service number it's Trinity meds and sometimes it's lean meds I guess they're under the same umbrella. I did a chargeback and reported them they're horrible.

RUNNN. This is a horrible company. Very poor customer service. My package wasn’t delivered on time. It was sitting on FedEx truck for 3 days in this summer heat, and I asked for a refund, they said no. No refund, no replacement. Their dose is so weak, Concentration 20/10 MG/ML. Instructions say to INJECT 11 UNITS weekly, which is not enough.

Horrible. They stole my money. Going to report to BBB. Do not send them a penny.

Scheduled the online appointment. Was on the call five minutes prior to my appointment. Stayed on the call for 20 minutes after my appointment time. Got an email that said thank you for your telehealth visit. Logged into my account and it said my appointment had been canceled. Called customer service. They were not helpful at all. Just be aware you will not get a refund if you cancel.

Company is an absolute FRAUD and SCAM!!! BEWARE!!!! Their so called payient portal is basic and doesn't function. They have no chat or conversation history. It's another overnight pop up brand thats the same as AltRx and TrinityMeds (Google the parent company). They keep spinning up these new companies because of all the complaints and reporting to FTC, BBB, and FDA. Placed an order from them and days went by with nothing and had to send repeated emails, only when I notified them to cancel and I was contacting the bank did they respond with a link to cancel. I then asked about the timeframe for a refund. No response, Filed a Better Business Bureau complaint and FTC complaint to which LeanMeds replied their policy is once a customer enters their payment information and clicks submit, you are not eligible for a refund because of the "time and effort" to create a profile. They claim you can only cancel future orders. They then replied to the BBB complaint alleging they had contacted me and provided the order details and tracking number of the shipment. I went in and took pics of the portal showing absolutely nothing had taken place on my file, I had never spoken with any Doctor and under the "Orders" tab, No Orders was in clear view. I provided the evidence to the BBB and FTC to further investigate. I have conta ted my financial institution and they are handling the dispute and stopping payment. DO NOT GET CAUGHT IN THIS FRAUD AND SCAM!!!! I have switched to Collective and only pay $69/mo, got immediate service, great communication, a patient portal that works and tracks. I wish you could upload screenshots or files because Monday, 9/21 the BBB followed up and shared that LeanMeds had now become unresponsive to their contact attempts. I replied to TrustPilot and shared all relevant information, Leanmeds is just scrambling to cover themselves. Run a BBB scam tracker search for yourself.

I've been waiting a week for the meds and still don't have them. Their site states 2-3 days you will receive the meds. I tried calling to see where it was, and you are put on permanent hold. Waited 2 hours, and no one ever came. They send you an email every stay stating there is a delay, but no other details as to when you will receive it. Stay away and learn from my poor experience.

Absolutely horrible. More expensive than other options, but they stated 3 month supply in one shipment which was necessary for my travel schedule. As soon as they charge my credit card they say shipping every 4 weeks. Won't work. I won't be here. No refund. Can't cancel. Said they would pause, but now shipping. Ignore emails. Did contact call center and they said they would pause. But no. I'm fighting through credit card, but despite the advertised "cancel anytime" there is fine print that says "no refunds." You can cancel, but you will be charged.