John
Poor through put
I went to a promotion at a dispensary with the assumption it would be a short wait for the documentation to go through. This was the experience I had when I first got my card last year with another practice. I gave up waiting for the email to go through after an hour and left the dispensary. The payment went through immediately but I did not receive my confirmation until after midnight. I’m glad I didn’t sit around longer… i thought I was doing this for convenience but I will be going back to my former practice next year
Response from LeafwellDec 27, 2023
Hello John. I am so sorry to hear about the issues the certification delay caused. I understand how frustrating it can be to be waiting and not be able to access your medication. Our escalation specialist will be reaching out to discuss this situation and to see how we can turn your experience around. If you have questions before they reach out, please call us at (800) 660-9085 or email us at [email protected]. Be well!




