Consumer
Paid but never received my card!!
I previously had a very pleasant experience with Leafwell, last year. But when I went to renew my card last December, the website wouldn’t allow me to do so. So I called them and they told me they couldn’t help me. So I wasn’t able to renew my card for $50. Instead I had to go through the whole process again for $100. However, I did this almost TWO MONTHS AGO, and STILL HAVE YET TO RECEIVE MY CARD!! I’ve emailed and called but gotten zero response. So they pretty much stole my $100, didn’t give me my card, and refuse to answer my emails or phone calls. I have a very severe chronic pain condition and am on a feeding tube, so medical marijuana is a staple in my pain and nausea management, yet I’ve had to ration it SINCE DECEMBER. I’m pretty much down to nothing and am in a lot of pain. Yet I still can’t get a response from them. I don’t have enough money to go through this process again with another company. So this has just screwed me over. Don’t bother with this place, especially if you’re a chronic pain patient.
Response from LeafwellMay 1, 2025
We understand your frustration and apologize for the difficulties you've encountered. We strive to provide a seamless and reliable experience for our patients, and it's clear we fell short in your case. We're truly sorry for the delays in receiving your card and the lack of communication you've experienced. We value your feedback and will use it to improve our processes and communication. We hope you'll reach out to us directly so we can further investigate your situation and try to resolve it. Unfortunately without any contact information we are unable to reach you! Please feel free to reach out to us via email at [email protected] and an escalations specialist will reach out to you directly!