LeafwellReviews of leafwell.com

Response from LeafwellOct 2, 2023

Hi Steve,, We're really sorry to hear about the difficulties you've faced. We take this seriously and want to clarify some things regarding what you've written. If you're trying to use a provider recommendation instead of a state-approved medical marijuana card, it's important to know that most dispensaries won't accept that as valid documentation. Usually, you'll need a medical marijuana card that has been approved through the appropriate state channels. We apologize for any confusion or inconvenience this may have caused you, and a Patient Care Representative will be reaching out to you to help make things right. You can also get in touch with us at [email protected] or (800) 660-9085.

Response from LeafwellSep 26, 2023

Hi Abigail, Thank you for bringing this to our attention. We understand how crucial timely card approval is, and it's concerning to hear about the delays and lack of communication you've experienced. Your feedback is important as we continually strive to improve our services. We're taking immediate steps to investigate what went wrong in your case. A Patient Success Representative will contact you soon to expedite the approval process and address your concerns. In the meantime, you can contact us directly at [email protected] or via phone at (800) 660-9085. We appreciate the opportunity to resolve this and meet your expectations.

Response from LeafwellSep 26, 2023

Hi Greg, Thank you for bringing this to our attention. We're concerned about your experience with your healthcare provider and the inconvenience and costs you faced due to the delay in receiving your card. We strive to provide accurate and timely information to all our patients, and it's clear that we fell short in your case. We want to hear more about your experience and work to make things right. We've escalated this to a Patient Success Representative and they reach out to you shortly. In the meantime, you can contact our team directly at [email protected] or via phone at (800) 660-9085.

Response from LeafwellSep 16, 2023

Hi Steve, We sincerely apologize that you haven't received your ID card; that's definitely not the experience we aim to provide. We take feedback like this seriously, and I want to assure you that we've escalated your concern to our Patient Success Specialist. Our specialist will contact you shortly to learn more and help fix the issue. We're committed to making things right and ensuring you have a smooth experience moving forward. In the meantime, you can contact the team directly at [email protected] or (800) 660-9085. Thanks for bringing this to our attention, and we apologize for the inconvenience.

Response from LeafwellAug 20, 2023

Hi Scott, I'm truly sorry to hear about the inconvenience you've faced. At Leafwell, we aim to provide a seamless experience for those seeking a medical marijuana card online, and it's clear we missed the mark in your case. I want to assure you that we've escalated this matter to our Patient Success Team. A specialist will be reaching out to you shortly to ensure that you receive the necessary email and guidance to continue the process. In the meantime, if you wish to speak with someone, please reach out to us directly at 800-660-9085 or [email protected]. Your satisfaction is our top priority, and we're committed to resolving this issue promptly. Thank you for bringing this to our attention, and we appreciate your patience as we work to make this right.

Response from LeafwellAug 5, 2023

Hi J. Shane, Thank you for taking the time to share your feedback. Based on your comments, it appears your feedback may be intended for a specific dispensary or a retailer where you purchased these products. We don't sell any physical products, including cannabis flower, nor do we set prices for dispensaries or have control over their packaging policies. I've escalated your concerns to our Patient Success team and one of them will be in touch to address any concerns you have about our services. In the meantime, please feel free to contact us at [email protected] or call us at 800-660-9085. We're here to help in any way we can.

Response from LeafwellAug 4, 2023

Hi Vicky, We're truly sorry to hear about your experience. It's important to us that our customers find our process smooth and straightforward, and it appears we missed the mark with you. I've immediately alerted our Patient Success team about your situation and they'll be in touch soon to sort things out. However, if you'd like to reach us in the meantime, please feel free to email us at [email protected] or call us at 800-660-9085. We appreciate your patience and are committed to turning this experience around for you.

Response from LeafwellAug 4, 2023

Hi Jarvis. We sincerely apologize we didn't meet your expectations. We always strive to ensure our processes are smooth and effortless for our customers, and it's clear we fell short in your case. I've escalated this to our Patient Success team. They'll be reaching out soon to rectify this issue. In the meantime, if you wish to contact us, please don't hesitate to email us at [email protected] or call us at 800-660-9085. Your patience is greatly appreciated, and we're dedicated to making things right for you.