LeafwellReviews of leafwell.com

Response from LeafwellNov 15, 2023

Hi Mark! Thank you for providing your feedback. I apologize for the typographical error with your name and the certification being entered incorrectly. I completely understand how frustrating that would be. We strive to make sure that the process is as easy, quick, and convenient as possible. I am sorry that we missed the mark for you. While I see the issue has been corrected, our escalation specialist will be reaching out to see if there is anything else we can assist with and to make offer any assistance with the renewal application. If you have questions before they reach out, please call us at (800) 660-9085 or email us at [email protected]. Be well!

Response from LeafwellNov 10, 2023

Thank you for providing that feedback Gary. We expect that all of our patients will feel heard, respected, and more educated after a consultation with our providers. We truly apologize for the experience that you had, and our escalation specialist will be reaching out to see what we can do to turn around your Leafwell experience. If you have questions before they reach out, please call us at (800) 660-9085 or email us at [email protected].

Response from LeafwellOct 18, 2023

Hi Philipp, I'm sorry to hear about your experience with the doctor and the incorrect last name on your recommendation. We take such feedback seriously, and I'd like to assure you that we're committed to making it right for you. We've escalated this and a Patient Care Representative will contact you very soon to fix the issue and ensure you can complete the process to receive your medical card. Your satisfaction is important to us, and we appreciate your patience as we work to resolve this matter. In the meantime, please email us at [email protected] or (800) 660-9085. Thank you again for bringing this to our attention, and we look forward to making things right.

Response from LeafwellSep 6, 2023

Hi BR, We apologize for any confusion, but it seems there might be a misunderstanding. We don't sell products, including tinctures, as we are a service-based company. Our offerings are centered around providing telehealth services, not physical products. Therefore, it appears there might be a mix-up with the entity you purchased the tincture from. We've escalated this to one of our Patient Care representatives and they'll reach to you to address any concerns you have. Thank you!

Response from LeafwellAug 26, 2023

Hi Mollie, Thank you for sharing your feedback. However, there may be some confusion here because Leafwell does not sell products directly. Our primary focus is on assisting patients in obtaining their medical marijuana cards online and connecting them with qualified medical marijuana doctors. It sounds like your experience pertains to a dispensary or a retailer. We recommend reaching out to them directly with your concerns about product availability and pricing. However, if you have any questions or need assistance related to obtaining or renewing a medical marijuana card, our Patient Success team will be reaching out to help address any concerns you might have. You can also contact us directly at 800-660-9085 or [email protected]. We're here to help!

Response from LeafwellAug 23, 2023

I'm genuinely sorry to hear about the inconvenience you've faced. At Leafwell, we strive to ensure a smooth process for those seeking their medical marijuana card, and it's clear we missed the mark in your case. To address this promptly, we'll have a Patient Success specialist reach out to you to ensure you receive the assistance you need. In the meantime, if you wish to speak with someone or provide additional details, please contact us directly at 800-660-9085 or [email protected]. Your satisfaction is crucial to us, and we're committed to resolving this issue for you. Thank you for bringing this to our attention, and we appreciate your patience as we work to make this right.

Response from LeafwellAug 5, 2023

Hi Jodi, Thank you for sharing your feedback. However, we believe there may be some confusion here. Leafwell is a telehealth platform offering online consultations for medical cannabis cards. We don't sell any products, including resin or pills, nor do we have any influence over the variety of products available. Based on your comments, it appears your feedback might be intended for a different company, perhaps a dispensary where you purchased these products. I've escalated your concerns to my Patient Success team and they'll reach out to you regarding any feedback you have for us. In the meantime, please feel free to reach out to us at [email protected] or call us at 800-660-9085. We're here to help in any way we can.

Response from LeafwellAug 4, 2023

Hi Nicholas, Thank you for taking the time to share your feedback. We understand that value for money is a significant factor when choosing a service like ours. At Leafwell, we pride ourselves on offering a competitive pricing structure that aligns with the high-quality service we provide. We continually strive to deliver excellent service and support, which includes ensuring our licensed physicians are available for consultation, maintaining the confidentiality of your data, and providing a streamlined process for obtaining medical cards. If you have any concerns or require further clarification about our pricing, please do not hesitate to reach out to us at [email protected] or call us at 800-660-9085. We're here to help ensure you have a satisfactory experience with us.