Leaf Home Stair LiftReviews of leafhomesafetysolutions.com

We thought it was going to be a great expierence. our salesman was wonderful. The install took a little longer than we thought but in the end we were happy. It was after we had used it for about a month is when we really were and are very DISSATISFIED. We have been trying for over a month now to try to get someone to come out and service the lift. Now the lift stops on the second stair from the landing upstairs and the part that was manufactured by the installer is pitching me forward a lot more than it did when I tested it. we called the salesman first, then called the local office twice in 2 weeks left messages both times and heard nothing back from anyone. Finally last thursdayJan 23rd we called the home office in Ohio and talked to someone.We still have not hard anything from anyone. So that is the reason for the one star review. Doesn't matter how good the salesman was or how good or bad he install was if you can't get service when something goes wrong.

Follow-up service non existent. Very disappointing customer service.

My chair lift was supposed to have a lifetime warrenty. Everything they come out I am charged. It has been broke for over 2 weeks. Last time they came out they didn't have the parts but charged me to come our anyway. I called yesterday morning and again today no callback. When I called today I was told someone would get back to me today but no callback. I have back problems and the chair is stuck halfway up I not only have to go up the steps but I have to go around the chair

The stair lift, as it ascends, starts making a loud clacking noise. There is one repairman who services this area. He called at 7:30 one night last week and since there was no ID I didn’t answer it. His boss called from a different number and I didn’t answer it as there was no ID and no voicemail. I got the repairman’s voicemail the next morning. This has been going on for months. I should never have paid in full.

Horrible experience with Leaf for a shower install. Nothing about it was good. The installer that is assigned to your project is EVERYTHING. Mine was very sub-par and the install was fraught with problems every step of the way - all self-inflicted by the installer. To their credit, they tried to make it right and some of the issues were corrected, but there are still problems. I just can't have them back again...just can't do it! There are better companies out there - keep looking.

I didn't order a stair lift!

If you are dependent on a chair lift - think twice before a purchase from Leaf. Our, two month old, Leaf home safety solutions lift died 6 ft up on the evening after Christmas (12-26-24) - called and had to leave a message as the Service center is only open M-F 8 to 4:30. Got a call back the next morning that promised a speedy call to schedule repair. No call until Monday. Tuesday the repairman came - tested the entire unit - checked with the manufacturer twice and did more tests and finally established that the motor must be defective and a whole new unit was being ordered but because of the New Year’s holiday the unit may not be available until the next week (01-06-25). Well here we are at the end of that week with no replacement. I called again and was only promised a return call - sometime! Sooo two weeks without a chair lift. Now it’s January 13th. Another call today with the promise of a speedy response which has yet to come. Now 18 days without a functioning chair lift and more than a week without a return call.

You can't get anyone to answer the damn phone I've been calling