Leaf Home Stair LiftReviews of leafhomesafetysolutions.com

One week after having a representative come to my home and give me a written and signed quote along with an installation date, I was informed that the representative had underestimated the price by $500 and was given the option of agreeing to the new price or to be let out of the contract. With the situation I was in, I agreed to the new price. The only positive issue out of this was the speed they were able to install the lift. Thank you Clint!! My wife loves it and I am happy with the stair lift.

We mistakenly thought the chair would move at the landings automatically, not manually. Unfortunately, at the top landing, it is not safe for my wife to operate the chair. She needs help in order not to have a mishap and fall down the stairs. The chair otherwise operates beautifully up and down. I wish it didn't require as much space on the stair case as it does, as it makes it difficult to move some other items up and down.

Trying to get a service technician to look at a problem is difficult. I called 5 times just to finally have contact with the customer service group. This is totally a installation problem. There appears to be bolts that were not torqued correctly. Other than that my wife loves the unit.

You need to make your salespeople to be honest. I know he was lying to me about his sales pitch but in the end I hope I got a good deal but I will not recommend the company because of the salesman. I haven't had the need to use the chairlift yet but I hope I will enjoy it when I do. The man that installed it I liked very much. He was polite, informative and made my son and me know how to use the chairlift. I would recommend him but not the salesman.

The sales person basically lied to us. He told us the product would do more than it can.

The salesman quoted a price of $18,000. After going through various incentives he arrived at $10,000. My knee pain overrode my brain and I said OK. I was told that the drive was a worm gear, of which he showed me one about 4 inches in diameter. During installation I found that the drive runs a much smaller worm gear on a track about one inches wide. I had a couple minor issues which were resolved in a timely manner. It does the job but I feel that it is not worth the cost. Google says the average cost is $4000.

I am very happy with the product. However, I was disappointed with the electric hookup and the song and dance telling me the breaker was bad. I had to call an electrical company to fix the hookup to the electrical code. I was also told the breaker was okay and was operating as it should. After the electrical people did their thing everything is fine. We both are very happy with it now.

The 2 installation men were great. very pleasant and curteous. customer service is lousy. cant get a person to talk to that knows what they are doing. i originally paid down $5.000 and was going to finance the remainder balance of $7458. Did not hear from anyone with the finnance so sis not know who it was financed thru but was told there was not a penalty for paying off early. In the mean time my bank sent me a blank check thru my home equity for 7.7% interest. so not knowing the finance company name I wrote the check out to Leaf Home Safety Solutions. This check had a deadline for me to get that interest date. Again i did not hear anything from them so i tried numerous times trying to get a person. I spoke with Lizzie who wasnt even in this state. She turned it over to corporate. for several days I tried again. Dan Howell called me and said it was turned over to the finance company cause they paid them off. I ask them to use that check and pay off the finance company. He then tells me that it would cost $500 to do this, I offered to pay that but he said no just go get another check and he would tear my check up, i told him to send the check back to me, his reply was that he was done and hung up. he then called back 2 more times to tell me they cant send the check back just write another. i told him no not until i got the check back. He again said he was done and hung up. Needless to say I have not heard any more. I have not gotten my check back and the offer for me for that interest rate has passed. I called again and got Lizzie again because Dan gave me her number. i explained to her that Dan said he would tear the check up and she said that was not legal. Again I am hanging in limbo no returned check, cant speak to a person, just recordings but no options for me. I want my check returned to me or will contact the Better Business Bureau or an attorney. I dont know why my check cannot be returned. Hopefully someone with some sense can handle this. because of all this I will not reccommend this company to anyone. PLEASE RESPOND!