A. Green, D. G.
I wish we had went with another vendor
EDIT: I was promised by the guy (Eric) that came to fix the sloppy work the original subcontractor did, that he would return on May 6 to caulk over areas that needed attention. He was a no call and a no show. This is the level of professionalism that anyone who reads this should expect when dealing with Leaf Home Safety Solutions. I wish we had went with another vendor. The shower install looks like it was done by a handyman versus professional subcontractors. My mom's shower looks so uneven, it is borderline comical. Our experiernce with Leaf Home Safety Solutions for our shower install was as follows: The salesman was misleading. He took a look at the bathroom, and told us it would take one, one and a half to two days tops-it took four (edit: adding 3 more days to this job). He told my Mother that instead of having the shower installed from wall to wall, that a "nook" would be a better fit for her. Having a nook was not even on our radar, but the more he talked about it, the more my Mother wanted it. Then he stated that a soap dispenser would be an option (which she loved), but we found out later that it wasn't. He told us we could use the shower immediately after install. We found out later that was not true. He told her about the financing options we had, and said that no money down was required, but asked if we could put a little something down to make his boss happy. A rep came out shortly afterwards to look at the bathroom, take measurements, etc. The rep was unaware of the nook that the salesman spoke to us about earlier. The rep stated that a nook could be done, but we would have to pay more than the agreed upon price to an outside person to complete the job. The salesman failed to mention that to us, We placed a call back to the company to address our concerns, but that problem was quickly resolved. Once the subcontractors arrived, they were clueless about the nook too; it was not included in their plans. Another call was placed to clarify the job descripton. Once clarified, the work proceeded. Day one, great care was taken to cover the bathroom floor and toilet area from dust, debris, outside dirt, etc. Day 2-4, the coverings were not used. As the job was in progress, it was obvious to me that the nook would not work due to our walls not being even, and the space from the floor to the ceiling widened giving it a very uneven look. My fear is that the obviously uneven nook plans would've proceeded had I not voice my concerns. The finished work doesn't look as professional as we expected. I am still cleaning caulk from inside of the shower walls. One of the shelves had an obvious jagged cut. I was surprised I had to ask if something could be done to give it a more polished look (caulk was placed over it). The same shelf has a small gap (the other shelf is okay). I also have to paint over the shower and along the outer shower crease where caulk overlaps onto the ceiling/wall (edit: they sent someone out to paint, and it still looks unprofessional, which is no fault of the painter; the original subcontractor appled silicone where he should've applied caulk). There's a gap where the floor trim was cut and left with no attempt to repair (edit; it was later repaired after I mentioned it). There's also an area where the was a gap big enough to put my my hand halfway through that left exposed caulk showing. The subcontactor only attemped to fix it once I mentioned it. There were places where the original subcontractor was supposed to put silicone/caulk, but didn't. On a scale of 1-10 as far as the finished look goes, we're being generous when we say 3. Called corporate to voice my concerns, they stated they would call me back, but that never happened. I have so much more that I could write, but I think whoever reads this review will get the point. I will mention that they cancelled scheduled appointments twice, and came by recently to try to fix the messy silicone job by painting over it, the guy said he needed additional items to complete the job and told us they would be right back, but 5 plus hours later, I had to call to find out where the guy was. Our overall experience was not what we expected from a company being touted on Angi's List. Do not use this company.
Response from Leaf Home Stair LiftMay 4, 2022
We hear you, and certainly understand your concerns. We can confirm that we’ve just messaged our corporate service team asking for an update on this situation and have escalated this support ticket. If you would like to reach out to us directly, please email [email protected]. We appreciate your cooperation, as well as the opportunity to resolve this for you.