Leaf Home Stair LiftReviews of leafhomesafetysolutions.com

It was a two day job. The first install date went well. That was Friday, June 24th. The next day, Saturday, June 25th, no one showed up at all. The scheduled time was 9 a.m. that day. I got up in time to be ready for the installers, but no one showed up or called me or texted me. I sent a text that Saturday to one of the salesmen to let them know that no one had shown up and that damage was done to my existing bathroom countertop. Later that day, I find out from one of the salesmen that the installer had lost his keys to his truck and that is why they never showed up. Around 2:51 p.m. that Saturday, one of the installers responds to my earlier text, telling me why they were a no show and he apologizes. I tell him I'm sorry his keys were lost and that it would have been better if he had informed me of this earlier in the day (as opposed to having a customer wait until almost 3 p.m. to hear from him). The installer did not respond back to me. So, Monday, June 27th rolls around and I am at work and get a call from one of the salesmen. He informs me that one of the installers told me that they would be at my home that day (Monday the 27th) to continue the work. However, I was never contacted by the installer with that information. If I had been, I would have worked from home. The only thing the installer told me was why he never showed up on Saturday the 25th. I let the salesman know that. I tell the salesman that I will get with by boss and see when I can work from home. That work from home day ended up being Wednesday, June 29th. When the 29th arrived the installers were one hour late and I let the saleman know. The install was completed that day: the 29th. I was happy, for the most part with the install. Of course, there was still the issue of the damage done to my existing countertop. When I pointed out the damage to one of the installers, his response was, "I threw that piece away". He did not offer to fix it or offer a solution. So, I made sure I mentioned this to the salesmen. There were two salesmen I was in contact with. Both salesmen told me I would hear from them or the installer that day or the next day. I never heard from anyone that day or the next. A few days went by and I texted both salesmen to inform them that no one has contacted me about my damage issue. Once again, I was told that I would be contacted the next day. That was on Thursday, July 7th and I still have not heard back from anyone: installer or salesman. Although, I am happy with the shower install, I am not happy with the customer service from the installer (regarding being late, not communicating, saying I was told a new schedule date when I wasn't and regarding the unfixed damage). Nor, am I happy with the salesmen because twice they both told me I'd hear from them "tomorrow" or "text you in the morning" and neither happened. In our last conversation on July 7th, I told one of the salesmen that I was planning on replacing the damaged countertop, but something still should be done about the damage because an installer should not come in to someone's home, damage their property, not mention it and expect nothing to be done about it like it's okay. The salesman agreed that something would be done, but again, I have not heard from anyone in both cases where I was told I would. And, as I mentioned to the saleman, if I had not sent a text on July 7th, I would still be waiting to hear from someone and, unfortunately, I am still waiting. At this point, I have decided to move on and not bother with reaching out anymore because I have already been told I'd hear back and I haven't. So, for anyone who wants to know if I would recommend Leaf Home Safety Solutions, I probably would not, but only because of what I have just explained. Again, the shower install results were good. Everything else (as explained above) was not so good. If you're okay with possibly having to go through what I went through (as described above), by all means, give them a try.

I ordered a stair lift on 1/22/22 which was estimated to be installed no later than 5/22/22. I had difficulty receiving updates and had to deal with multiple changes in personnel handling my account. I was given 3 different shipping dates for my product and told the delays were on the side of Harmar (the manufacturer). The stair lift was finally installed on 6/29/22 by a third party licensed installer who was very professional. The product itself appears to be very well made but my primary problems occurred with the extensive delay and changes in personnel.

The two day job turned into to four partial days of crew work. Site cleanup was good, communication could’ve been improved. I should’ve been asked if old showerhead and old squeegee wanted to be kept by me. I still need corrections done… Hopefully next week…

I really love the tub itself! But the installation left a lot to be desired. When the installers were testing that the water sprayer was working correctly, they sprayed the ceiling. They left a huge water stain, and two spots where they knocked off the plaster on the ceiling. Since they promised to come back by the next day to repair the ceiling, I went ahead and gave them the check since the tub was installed and my contract stated that I should pay them. HOWEVER, I have not seen them since. They were not truthful and the company has not reached out to me either.

Everything that they tell me has never happened before seems to be happening on my shower renovation every step of the way. I’m not sure how competent they are in dealing with problem solving and solutions to fix things that they did not anticipate. I feel that had I not kept on top of things every step of the way I would have waited much longer to get things fixed. They installed a defective shower door from the only company, Arizona Doors, and after attempting to fix my water leaking outside my shower every way but the obvious step of replacing the door which bent on the left side allowing water to get behind the Still and then water leaks out of the shower. I have to keep a towel on the floor daily. If Arizona Door can’t replace the door properly I was told I can get my own custom door which will not be covered by the lifetime warranty I was promised. The staff at Leaf seems unequipped to deal with problems effectively. I don’t have a lot of confidence in their capacity to fix things that don’t go smoothly. Renovations are always problematic. I renovated my entire house prior to this shower renovations in 2 of my bathrooms. I’ve never had as much disappointment with any other contractors I’ve dealt with. Leaf appears to mean well yet not capable of taking effective actions in a timely manner. This project began in March 2022 and on July 3 I’m still uncertain when it will be complete.

We love our shower stall. The communication between your staff and us was atrocious. I'm still waiting on a text back from the project manager. The work is incomplete. They sent one person to do the job after they were told it needed to be done within 2 days. The installer said it should be a 3 day job. We wasted vacation days due to the lack of communication. We started the process in late Feb and our product wasn't ready by mid May. There is no way I'll use your company for anything again . Your service is one on a scale of 1-10.

The job is still unfinished with no time-line on when it will be completed. The product was not what was explained or represented by the sales person. We are not satisfied with the end result. Not worth the money paid out for what was promised.

There was a problem with the glass doors and the turn handle for water. It took almost two weeks for someone too come fix things. He still didn’t fix the turn on water handle. There was a gab 3/4 around the handle. Instead of removing it all he did was silicone around it. I feel it should not have taken that long to get back to me