LeadpagesReviews of leadpages.com

Bad experience with billing department. I wanted a refund because you basically need to pay to use the platform and even try to create pages or a site. By the time you realize the platform won't work for you then they just tell you that you can't get a refund. I communicated with billing and even escalated it but they wouldn't do a simple refund for someone who never really used the platform. Bad practices. Update: As you will see from their reply they basically just say screw you and here's our terms of service. Whatever happened to just making expections to make a customer happy? This isn't the way companies run businesses these days.

I cancelled my service within 14 days but they continued to charge my card. No easily accessible customer service. Avoid this company

If I could give 0 stars I would. 2 weeks ago I signed up for Leadpages, spent 10 hours working on the site, and linked my domain to Leadpages. The next day my account was banned for absolutely no reason (I created a very simple agency landing page), I was unable to remove my billing info, and my domain was showing a broken screen to clients and my team. I contacted customer service who told me to contact a legal team who STILL haven't replied in 12 days. So I have spent also 2 weeks waiting for a reply with a broken website. I'm now taking my business elsewhere however moving a server to another host can take days or even weeks!! Plus I can't see my "banned" site so I have to re-create the entire site again. So I have wasted weeks of business and have still been given NO reason as to why. Genuinely the worst service I've ever received. To anyone reading PLEASE pay the extra money for a better service and avoid Leadpages at all costs.

Unethical Company That Will Rob You. I discovered yesterday that lead pages has been charging me past my free trial cancelation. Because even though I canceled they never deactivated my account and kept charging my card without giving notice of the charges or notice of the charge being made so for the past 8 months or so they have been charging 50/mo to my account. I contacted live support and they refused to refund all of the charges, they also cite their terms and conditions consistently even though they are breaking FTC consumer guidelines, and if you are in the state of CA ARL which essentially all notes how you must get a notice before automatic renewals. this company does not follow that and will take your money without asking you or letting you know, then not refund you. Make sure to get proof of your notice of cancellation of the account, this is what bit me since I cannot prove I canceled past the free trial since they failed then, and now after all of this to send me an email notice of cancellation of my account yet I have gotten numerous marketing emails throughout this time I didn't get any notice of renewal, a notice of the charge, or notice of cancellation. They are here to take your money and not give it back do NOT use them,

I have tried many different websites / landing pages and online subscription based services in the past and it's the first time I do not get refunded for not cancelling my subscription before the 14 days trial. It's especially frustrating as I've used it for less than a day and realised that the features I was looking for were not offered by Leadpages.com I never received an invoice via email either so they are probably hoping it gets lost within your bank statement. Will not use again and do not recommend using them. Lots of other great providers that keep business ethical.

Company asks for credit card information before providing any value. I want to see what you have before I buy. Your free offer is nonsense if I'm giving you a credit card only to later potentially cancel with difficulty getting through to your "service department". I've seen this type of bs time and time again and it ain't gonna happen again. Not a good way to do business folks. The company’s reply reiterated what I already know. You don’t need a method of payment on file if you truly have a great product. If that’s the case, then the customer can provide their credit card info after the trial period. If you guys followed that plan, you’d be much more successful. I recently dealt with another software company, they allowed me a 30 day trial and when it was done, I gave them my credit card and now I’m a customer. Change your process as I stated and I may become one of your customers but if you stick to your current plan of wanting a credit card number before allowing me to see your platform’s interface and capabilities you can be sure I’ll never be a customer.

I really liked the templates but after slightly customizing one I got banned. Asked the support for help and they told me to contact the legal team (I did and got no answer to this day). Made a second account, wasted a bit more time customizing again the template and got banned again.

It's the most strange company. I made a landing page for a potential health / meditation app. My site was banned and entire account cancelled in a few minutes of publishing it, no idea why. All that work lost. The customer support person asked me to contact the legal department. There are 47 people in this company on Linkedin. They are losing all the advantages of being small and personable to customers and acting like a multi national. Imagine having all your work wiped out with out any notice! I haven't even signed up to pay yet!