Leading RentalReviews of leadingrental.com

Delivery and pick up were on time. My problem with this company is that after paying for the service in advance, two days before delivery I called to check on the order. They could not locate it and took until the next day to call me back after they finally located it. Then they charged me an additional $50 saying it was for delivery and pick up. This was never agreed to when I put the original order in and paid for it in full. They had me in a bad place and could charge more!!!! Not good business.

I called and order a port a pooty rental on June 16th. I was charged $295.00 on that date to cover a 28 day rental. They charged my card again on the 3rd of July, again on the 28 of July and again on the 20th of August. I requested that the rental be picked up on July 10th. They didn't pick it up till around the 10th of August. I called multiple time to try and get a refund with the promise that it would get taken care of and I would receive a conformation email. That never happened. 10/10 do not recomend this company

Ordered a porta potty for a weekend event, never received it and I called, was told they would call back, never did. Took out my money and have not returned it.

I placed the order last minute customer service helped out to have my portable restroom delivered on time extremely helpful and professional

Absolutely a great experience and very professional customer service and the toilet was clean and fresh. Would highly recommend

Seriously think twice before using this company. They are completely unreliable and have terrible customer service! I made a reservation over the phone for a dumpster rental. Had to follow up multiple times to receive a confirmation email. Rec’d the confirmation email; however it contained the wrong customers name in the “Bill To” section….all other info was correct. I requested a revised confirmation via email and then called the following day to follow up on the email request. Never received the corrected confirmation. Late afternoon on delivery date dumpster hadn’t shown up so called and spoke to Customer Service for an ETA, she said she’d call me back in 5 minutes, never did. After about a hour, I tried to follow up via phone and email, but the company went dark. They wouldn’t answer the phone or respond to email. They did not meet their obligation or communicate any issues related to delivery. Dumpster was never delivered. They wouldn’t pick up my call the following morning. I had my sister call the number and they picked up right away. The gal tried to tell my sister that they don’t deliver to the area and that waste management was the only entity allowed to deliver to the area which is completely false. She also said she had sent an email to me stating such which was also completely untrue! I have since filed a claim with the BBB

Terrible experience. We used them for our parking lot. They dropped off a nasty dirty unit with hardened poop in it. We had to scrub it clean the day of our event and put in fresherners. Then to top it off they charged our account $465 randomly and kept saying give it 2-3 bus days to be refunded. It never was, we had to file a disbute with our bank to investigate. DO NOT use this company!

I've used them several times on several different jobsites, never an issue with the deliverym timing, and the vendors they use always do a good job keeping the Porta Potty clean. They only rent out or charge for the full month but overall will continue using them. I get it having a min is the only way to make jobs worth it.