La-Z-BoyReviews of lazyboy.com

Purchased a lazy boy 2 years ago. Incorrectly stuffed in more ways than one. Returned 2 years ago. Rang continuously for two years got not where. They do not pay their delivery drivers. And now claim I did not return the chair,and to show proof. Numerous computer entries made to back my claim up by one person only and not by Natalie the manager of Jindalee store. Nightmare all round. Avoid the company. Take pics for verification. Return promptly if any issues. If you deal with them. My advice DONT.

The WORST!! Spent over $6K on a loveseat and sofa. Cushions shot within 2 weeks. They will only replace the worn cushions. There are only 2 of us, so the unused cushions are probably just as bad. We've only had these for a month! We have to wait at least another month for the replacement cushions then who knows how long before they'll actually come replace them. Just go somewhere else!! These are not like your parent's La-Z-Boy! The company has gone to Sh**!

Leather type material stared to peel and rip in less than a year. also the heater stopped working at about a year then one and then the second vibrate motors were not working by a year and a half, I had the extended warranty but Lazy boy would not repair. They said they would offer me some money for the chair but not the full amount. Never Hurd from them again. Most expensive piece of junk furniture I have ever bought. Avoid this company. this happened a few years ago now. extended warranty is expired as well.

Had 2 Hollywods within 8 month both imploded destroying the cheap wood frames that are supposed to support the strong seat springs.The springs ripped through the cloth when this happened. Upgraded to an Empire and arrived looking ok till we looked closer. 3 seater power recliner,footrests not sewn together properly,the add-on recliner doesnt sit correctly(it comes as a 2 with 3rd joined on),the seems across the 3 seats dont line up by an inch per chair and the plastic guard on scissor movement not attached.(engineer cable tied it when he came to 'repair' it. SCS have reordered the whole suite AGAIN. CHINESE RUBBISH...

Bought a staten leather corner unit,from scs, high back, very comfortable and looked the part. However at 18 months the leather started to peel, and continued to peel. Warranty stated peeling not covered (cost£300) Scs fobbed us off stating bodily fluids from an outside source. Went to the Small claims court 9.1.2024 and received a full refund plus court costs

I needed repair on my Lazy Boy recliner couch. Their warranty only covers parts after 1 year and their labor charge is $160/hr. To get a repair I had to provide $170 in advance. On the promised day of service the repair person was due between 11:00 and 2:15. Then I received an email changing this to from 2:45 to 5:45. Then the repair person never came. However, he called at 8:15 pm. I am no longer young and Lazy Boy just stole one day out of my life. Lazy Boy can no longer be considered a preferred brand. Forget the repair, I will buy a NEW COUCH AND NOT FROM LB. This is a shame since I have been LB customer for 30 years.

My late husband purchased a La-Z-Boy chair for me for Mother's Day. I had that chair for over 40 years and only gave it up because the fabric did not completely cover the space from the chair to the foot rest so my dog could not sit there without falling through the space. I bought a new La-Z-Boy and with in the one year warranty I had to have the fabric replaced. It was completely worn through. My chair is now two years old and completely in tatters. The fabric is completely worn out and full of holes after normal wear and tear. I will never again purchase a La-Z-Boy.

Purchased a layboy sofa and chair from scs, in November 2023,the most uncomfortable sofa I’ve ever sat on nothing like the comfort of the one in store, Ive complained to lazy boy but was advised to take my complaint up with scs as that’s were it was purchased they sent a technician out you have to straighten the fabric out every time you have sat on it as it creases really bad, the technician said there was nothing wrong with it and that it was in my care package about having to straighten the fabric something which I was not advised or made aware of on purchase, the technician then advised me that the one in the showroom might have been there 2 years or more and would be more comfy as used and that all new sofas needed breaking in, I told him I had had new sofas before which were comfy from day one, again not advised of any of this, scs have washed there hands of my complaint and told me I can take it up with consumer affairs, I paid good money for what I thought was a good quality comfy sofa, don’t touch lazy boy and don’t deal with scs there is no customer service or help I’ve e mailed them and had to chase up every e mail they even said they had not received my e mails even though they had replied to a couple and I had them in my inbox DONT BUY FROM EITHER OF THESE COMPANIES YOU WILL JUST WASTE YOUR MONEY.