La-Z-BoyReviews of lazyboy.com

I was given a brand new $3200.00 lift recliner. The chair remote does not work each time - I think there is a short in the cord. During this 5-day power outage, I could not get the battery feature to work either - even with brand new batteries. I called the Customer Service for Houston, TX area. That phone call was the rudest, worst call I have ever had in my 75 years! She was demeaning, rude, and totally must absolutely hate her job! I can't even express how bad it was - I could not get her to listen to me. She expressed her thoughts that the chair had gotten wet during the hurricane - I was trying so hard to get a word in but she over-talked me, was ruder by the minute and actually told me the sales people who sold the chair did not know what they are talking about and know nothing about the chairs! I tried to explain that being disabled, I had had several lift chairs over the years - but that she laughed at! She finally set a date for a service person to come look at the chair - and promptly hung up on me! This conversation was heard by 3 other people in my home - they were absolutely blown away! I won't let anyone buy or give me a Lazyboy ANYTHI/NG again!!

Go to pick up a chair at Castle Hill Lazyboy Apparently payment not cleared as they use an overseas bank that can take up to 5 days or they stiff you with fees for credit card Sould have advised us of their bank failures up front

We bought 2 leather riser recliner chairs 8 years ago at a cost of £3000. They are absolute rubbish . Leather is peeling off arms and back. Contacted company who suggested we get onto repair company. Expensive rubbish, won’t buy again.

Apparently you now own furnico.maybe furnico need sorting out.bought a recliner chair in November in December a fault appeared .Still waiting on parts.fabb furniture who sold it nothing but lies say they keep chasing supplier.maybe you can find out what's going on .

I bought a leather swivel recliner in 2021. It is getting a tear on the back where the framework appears to be too sharp underneath. Sent pictures but they will not do anything because it is beyond the 1 year warranty. I did pay extra for an extended warranty which covers consumer damage. Plus you need to pay for the service call. I wish I didn’t buy a Lazyboy and warranty.

Not what it used to be! Had two wall hugger recliners for 25 years. Finally bought 2 new one's. Both were sewed terribly, had gatherings, puckering on the arms and seat/foot rest. Took 3 months to get. Called, complained...they ordered new parts (took 6 weeks to get), new are just as bad as the original, which is nothing like the floor model! Sending new parts again (another 6 weeks)...hoping the new one's are made better. For the money paid, just not impressed at this point. Worried about how well they will hold up, even if the parts are good the next time around.

Start making a quality product would probably be a good start. I won't ever buy another Lazy boy product.

We have had our two three seater setees for eight years. They cost approximately £3000 each. We chose dark brown and for the last couple of years the colour has rubbed off. We expected buying top quality furniture would last but now they have become an embarrassment when we have visitors. Soooo disappointed.