La-Z-BoyReviews of lazyboy.com

We purchased two Anderson modular reclining corner sofas for £6500 from a local retailer which arrived on December 16th 2024. At first they looked good and as per sample sofa in store. After two weeks we notice the material on both sofas began to look wrinkled, saggy ,creased and scarred including one sofa which had not even been used. We had taken before photos and looking at the comparison was shocking. We contacted the retailer who contacted the manufacturer ( La-z-Boy ) to arrange for an inspection. The first inspector report was rejected due to it not being a manufacturing problem and we were told the sofa was not being dressed properly. My husband called the customer services team himself and ask the advisor “ how do you dress a fixed seat sofa? “ her reply was “ You can’t! “ Not happy with this inspection another one was arranged with a different company. The second inspector was totally in agreement with us regarding the state of the fabric and told us that the fabric was too thick for this particular style of sofa and should never have been used as it’s not fit for purpose. He told us he would submit his report in our favour however La-z-Boy are notorious for rejecting inspections and our best option is to go to the furniture ombudsman. The second inspection report was yet again rejected on the grounds it’s not a manufacturing fault which of course it is if the manufacturer is using substandard fabric on the goods they produce. We will of course be taking this matter further and contacting trading standards as well as the ombudsman. Had we read the reviews regard this company we would not of touch them with a barge pole! Our advice is steer clear of them as you might as well set fire to your hard earned money. I couldn’t give a 0 score but that is exactly what this dreadful company should be rated as.

Would have given 0 stars if possible. Zero customer service. We had their customer care technician come to our home frequently after purchasing $5000 of furniture. Numerous complaints about the lack of quality control, inferior workmanship, and noise of operating mechanisms were all addressed by the tech as "built to specifications". BUYERS BEWARE, THIS IS NOT THE LAZYBOY OF 20 YEARS AGO. This is JUNK

We purchased an all electric loveseat. within 3 weeks the seats were so worn it looked like we had it for years and when you sat in them you were not level. the one side was lower than the other and was very uncomfortable to sit in. They sent new polyfill out and installed in. That didn't last long so we called again and they sent all new cushions and installed them. They still didn't address the unevenness of the seats so we called again. New seat brackets installed. No change. Now after less than 1yr they say it's normal wear and tear and they're not going to do anything else about it. Never felt like the one in the showroom. STAY AWAY

I purchased a lazy boy recliner 5 yars ago. the leather is worn out and the back rest brackets have broken bolts so the back rest falls down. the chair is complete junk. NEVER BUY LAZY BOY

We brought a Lazy Boy suit from SCS about 18 months ago, we did not like the Lovechair so we reordered a second recliner, when we came to sell the Lovechair we found that it didn’t have a fire label on it from manufacture, it was only suitable for the tip, we wrote to the c e o, with no response, but customer service did send us some labels. The settee we purchased is not as comfortable as the one in the showroom, so gets very little use, so please be warned, not a satisfactory company !!!

We purchased a Lazy Boy reclining sofa and chair and the leather began to erode. After contacting Lazy Boy, SCS and Castelan warranty, no one was prepared to help us. The customer service was appalling both by phone and visiting the Purley Way, Croydon store. We had an independent report carried out, which stated that there was a failure of the sealant coating on the leather which should be 100% and was only 20%. Barclaycard have refunded our money but we have had no response, apology or explanation from SCS or Lazy Boy. Avoid shopping at SCS and purchasing Lazy Boy furniture Date of experience: 09 July 2024

This company is not what it once was, I got conned, I have a old La-Z-Boy reclining sofa, and 2 old reclining chairs, they were my parents, and completely amazing quality, NOW I go in to buy my own for my first apartment, I was so excited, they signed me up for a financing service and I was not told about it I did not need it, I wasn’t told about a warranty I wasn’t told about a contract, I was alone when it happened, I was actually just returning a fabric swatch, and the sales rep was urging me to go through with the sale because there was a sale on! I felt pressured, I was trying to talk about how I would pay and I said I would like to put partial down in cash, the sales rep told me they don’t do that, but they can take a deposit from me? The couch that was delivered was a wreck, I asked the delivery people if they were going to stay to let me inspect it they said no, and left, the more I looked the more was wrong, I video recorded everything, I sent the sales rep a email about it and I didn’t even get a reply, just in the subject line, issue forwarded to customer service, I thought they would be disgusted something like this made it out of the warehouse, but I was met with a fight right away, I have been fighting for over 3 months with every bureau to get them to take this couch back, I don’t know how this company is allowed to operate in the way they do, I had a customer service manager actually say to me in an email there is no way of getting out of this contract, But the contract is actually what is on the back of your sales bill, none of mine are signed, and they staple a brochure on it too, and receipts all over it to hide it, everything they come back with is letting you know after the fact, we are only given the tiny paper, but nothing they say is on that paper, 2 sides of my couch look different, in bad ways, no pillow is cut the same size, seams don’t match up, holes in the fabric itself, unfinished seams everywhere exposing particle board and cardboard, the couch is cream and has black/dark brown stains, also orange rust stains, all over it, then on the one seat was a weird grey marking, as soon as the cleaner they sent to come check, he had to warn me that it was bad, on the inside of the couch fabric someone had written on the fabric in huge lettering 2024 and some other numbers, it showed up clear as day as soon as it got wet, one side the recliner doesn’t work,one side is loose and baggy one side is tighter and smooth, it looks like I pulled it from the trash, then to boot they accused me of writing in the couch with marker! How would I open up the seams write on it then stitch it up exactly as it came? Plus in my video from when I first got it I was saying we didn’t know what was wrong with that side, it looked gray and like the fabric was wrecked, it wasn’t until their cleaner came and revealed what the heck it was, Do not ever try to buy from here, I am still fighting, and I’m doing my best to make sure people know, there are forums online, there are Facebook groups, there is trust pilot, BBB, I never thought I would get what I received, it looks like trash, I never expected to be treated this way by the company, they won’t fix it, they say they will but only 2 things, I don’t know what else I can do but try to warn others, There is a list of over 10 things wrong with the couch, I don’t think they have even looked at all my evidence, to acknowledge how bad it really is, or they don’t care, I’m a person with a disability and they took advantage of me, it makes me cry to think about that day when I was alone, now I feel so stupid, and I beat myself up for falling for it, now I’m going in debt with flexiti, I have been taken out of my work because of the upset and fighting with them, it caused a bad setback for me, Please do research at least, and find truth for yourself, I do not want anyone to go through this,

Absolute sh#te sofas, we were conned by SCS the one in store was perfect. NOT THE ONE DELIVERED TO US, It was misaligned the leather was very badly fitted/stitched and now after a year or so it’s like sitting on bags of potatoes very uncomfortable indeed. For GODS SAKE DONT WASTE YOUR MONEY ON THIS GARBAGE. I just wished we had bought the G Plan. And as everyone has said the warranty is completely non existent, these people are in my opinion totally untrustworthy. If I could afford it I would trash the £4300 worth of crap we have and as I said buy G Plan.