La-Z-BoyReviews of lazyboy.com

bought a La-Z-Boy corner sofa and chair 17months ago took extra insurance out what I thought was for peace of mind but how wrong was I. my purchase was over £3k and I have a problem with the chair arm sagging and the sofa looks dirty all the time .I have had it professionally cleaned we are out at work all day and we don't have any children contacted insurance company filled out a form 3 weeks later was told its wear and tear without any one coming out to see it. contacted scs where we bought from and they don't want to know all I get is if I pay £60 some one will come out and have a look what sort of after customer care is that . iam now at my wits end with this and no one seems to care now they have got your money. the guy who cleaned it said there is a problem with the fabric and the filling on the chair I feel like getting watch dog involved now

The furniture is not bad at first but then screws start falling out for no discernable reason. The company provide no kit for restoiring scratches and scuffs to the leather. This is entirely beyond their skills. Customer service has no idea about the products they sell. Pathetic service. I cannot find the name of the european CEO. No doubt he wants to hide in shame.