Transform your living room and bedroom with La-Z-Boy's comfortable home furniture. Shop for sofas, couches, recliners, chairs, tables, and more today.
La-Z-Boy (lazyboy.com) has 249 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Furniture Stores · GRAND RAPIDS, Michigan
Excellent
Furniture Stores · Kentwood, Michigan
Excellent
Furniture Stores · Clinton Twp, Michigan
Great
Furniture Stores · Ishpeming, Michigan
New
Showing 212 reviews with 1 star · Clear filters
Jorge
This company is completely irresponsible because they charged me $5,000 for two reclining sofas, but one was the wrong color, which I never chose, and the second, when reclined, made a lot of noise. They didn't acknowledge any responsibility, but suggested they would give me a great discount on a new one.
Tania P.
Brought two la-z-boy chairs, five years ago, to find the mechanism for the leg rest had broken, in one of them, by just use of the chair, nothing other, now they WILL NOT give us a warranty because some fading and wear in the fabric. BE VERY AWARE!! THERE WARRENTY IS FAKE Wouldn't buy from you again !!! Had no reply for the warrenty for months, we had to go to a store that Stocks them to get hold of them for a reply.
JOHN J.
My Daytona sofa static is the most uncomfortable thing I have ever sat on the one in scs was nice and comfortable had mine for 6 months and it's horrible to sit on am going to see if I can get seat cushions restuffed by someone in south shields
Anna
Purchase extremely expensive sectional with upgraded fabric. 16 months later anywhere we sit has become matted and faded. Cushioning has not held its shape and ridges of padding now show. Companys’ answer is to give me a quote to reupholster / repair. Complete disappointment and regret. Having to look at this mess everyday is a new level of stress . ABSOLUTELY DISGUSTING. Shop elsewhere!
Chris W.
I purchased two nice leather recliners from a Lazyboy store. Unfortunately, in two years time they both are cracking all over. They both were treated every 6 months with the best treatment. Lazyboy responded by saying “sorry, out of warranty “. Don’t not buy a leather product from Lazyboy.
Bill M.
My wife and recently agreed to purchase a new sofa bed at the location in Burlington, Ontario, Canada. They had a sale on at this location where you received a couple of scratch cards to enhance the discount received on the final price agreed upon. As the piece we agreed to purchase was the last one in a discontinued fabric, they reduced the price. However, the salesman never told us that the sale was ineligible to apply the scratch card discount to. We scratched the cards and thought we had received another 10% discount. We agreed on the price and finalized the bill. As we were about to pay the price agreed upon, the salesman told us the piece wasn’t eligible for the discount and the price had increased over $300.00. We left. I definitely wouldn’t recommend this company!
D R.
AVOID BUYING AT ALL COST. SCS 7 LAZY BOY ARE CRIMINALS AFTER CARE IS SHOCKING
Deidre L.
Everything about this business could improve. Originally told 6-8 weeks. Looking at 6 MONTHS at this point. All levels of this organization are horrible. Don't believe anything store management tells you as it will be overridden by territory management and eventually director of customer experience. Absolutely no one cares. Take your hard earned $$ elsewhere. No one needs the aggravation. If I could give them zero that would be too high.