La-Z-BoyReviews of lazyboy.com

We have a swivel rocking chair. The mechanisms broke down after 2 years. Called customer service, waited 30 minutes to get an idiot on the phone. Asked for a supervisor, 30 minutes later I was told there would be a service charge plus parts. Stay away, junk and poor customer service department.

12-14 weeks waiting for $3000 order, nobody can track the order even after a thirty minute wait on hold with corporate customer service who could not find the order! Worst customer service in the US. I purchased specifically because I wanted to help an American company. This is why our manufacturing is getting beat every day! Do not give them any deposit money you will never get it back!

Bought a La z Y Boy sofa as we were told it was the best for back support. Paid extra for extended warranty. Admittedly they came back and put in additional foam on our first complaint but at 3 years old was told that the extension was only for accidental damage or the mechanism. Very poor quality. I am an OAP weighing just 10 st not particularly heavy. Very poor quality foam

Bought a layzeboy 3 seater and 2 seater over a yr ago wouldn't buy again poor quality foam used and to be honest not very comfortable. Overpriced

Impossible to talk to a live person and get service. Always getting a message that says leave a message. Why would a customer want to play phone tag with a company who does not want to answer their phones. They have lost me as a customer.

I have been having major mechanical problems with love seat. They were out once to " fix" problem and twice after that they never showed up. I was finally told by North Olmsted store over a month ago that I would be getting a new love seat. I called today to inquire status and was told by Kevin it would be after the second week of Dec. I tried to explain the seriousness of this unsafe love seat and he became very angry and yelled "why are you giving me attitude , I have nothing to do with service dept. If you want them to come out you will have to pay." I was mortified in how he spoke to me. This is quite unbecoming of a sales person. I have been a loyal as has my family Lazy boy customer for 40 years. NEVER AGAIN.

I ordered a living room set (Couch and 2 chairs) on 7-5-2020 online. I followed up in August once the 6-8 weeks expired. Was told it would be ready early October. I followed up Oct. 8th and got a response "due to covid" it would not be ready until January 2021! I have no living room furniture for the holidays!!!. I am cancelling my order based on poor customer service and reading the other custom4er reviews here online.

We recently bought two La-Z-Boy aniline leather recliners to replace two similar recliners also made by La-Z-Boy. The original recliners were in place for 14 years and the stitching on the arms failed, but otherwise they were OK. They were leather and except for the stitching were still very good looking. The new recliners were in place for less than six months and it was noticed they had faded a lot on the sides facing the windows. La-Z-Boy customer service was contacted and they refused to honor the warranty claiming fading is not a manufacturing defect. The advertisement said the leather would retain its colors (like the originals did) and the warranty does not exclude fading. Despite that, La-Z-Boy refuses to honor the warranty, and they blame us for the fading. If there was no manufacturing defect that caused fading as La-Z-Boy says then their advertising is false and deceptive because their claims of color retention are big, bold and are not amended with any statement about fading. Now we know by doing a lot of research that aniline leather has the worst possible fade resistance despite what the La-Z-Boy’s false advertising claims. We also know we are not alone in dealing with this problem. In fact there is a web site lazyboylies dot com that has been put up by a very mad consumer who seeks others with the same problem to join a class action lawsuit. This issue is moving through the courts. Go to the web site and register your name. There is no cost and once the class action lawsuit is certified we all stand to get our money refunded. This class action lawsuit will not cost us a penny and all that is needed now is upset customers of La-Z-Boy like me from all over the country to get La-Z-Boy’s undivided attention. I have gone to the lazyboylies dot com web site and sent in my name and email address. It is time La-Z-Boy and its lousy customer service gets to pay for how poorly it treats its customers.