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La-Z-Boy (lazyboy.com) has 249 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Furniture Stores · GRAND RAPIDS, Michigan
Excellent
Furniture Stores · Kentwood, Michigan
Excellent
Furniture Stores · Clinton Twp, Michigan
Great
Furniture Stores · Ishpeming, Michigan
New
Showing 14 reviews with 5 stars · Clear filters
Edna Coleman S.
My sales person Judy Sforzlnl at the Pleasant Hill, CA store provided superb service in the furniture that I ordered. It arrived yesterday and I absolutely love it! The delivery staff were punctual, pleasant, and efficient in setting it all up. Thanks Judy for helping me design such a beautiful setting for my new home. You were outstanding. I highly recommend your services.
Eric S.
Pretty certain this isnt the right review board. Bought mine from scs. Was so pleased that i bought my parents 1 too. 10 years later and still no faults at all i fancied a change, so just went for a look, bought a tamla corner and a 3 seat sofa, all in power recline. Had them 6 months now without a blemish. Well gone la z boy and scs for amazing customer satisfaction!
paula B.
La z boy aren't on trust pilot, look at who owns it before you judge. Don't know how these sofas deserve such a low score on a site that's not been claimed by them!? 🤔 You guys who leave bad reviews, get a grip. My parents had theirs over 40 years, I'm onto my 2nd as I fancied a change of design. Always bought from scs, as have my parents, friends and family, not one complaint from us. Love the comfort, durability, design and strength.💪 Keep up the great work, looking forward to more designs in the future! 👏👌
Donna D.
I would like to make a new review on the La-Z-Boy store in Reno Nevada. This is Donna Dotson and there was a big miscommunication it is since been solved. And I am very pleased now . I do recommend the store
Jennifer Fennell S.
I am SO impressed with the responses from La-z-boy customer service regarding repair of our recliner! Our local retail store helped look up our original receipt and warranty for me, aided in calling the repair service, and even the 3rd party service utilized has been on top of everything! Communications have been timely and spot on, and we are now scheduled for the repair this next week. I applaud all personnel involved, and appreciate the timely and professional handling of this warranty repair!
Michelle G.
Thank goodness I’ve just had the sense to read the reviews before wasting my very hard earned money on a leather la z boy, The man in SCS today was doing a 1st class sales pitch on me. So happy I escaped without any money exchanging hands, such a shame as the sofa was exactly what I was looking for and really comfortable, not taking any chances now😩