La-Z-BoyReviews of lazyboy.com

Had purchased the sofa about 2 years ago S.C.S utter rubbish the arm side cushions have gone flat the seat that is mostly sat on has no spring in it feels as though your going to go through the back cushions look as though they belong to 2 different Sofa's . Would like a responds.

Purchased the lazyboy Tamla 2 Corner 2 static and have got to say it is not the same as the one I sat on in showroom at SCS Stirling where do I start, sat on what was my seat and I sunk right down and felt no support for my back have used a support cushion ever since the arm rest on that seat has flattened already with a noticible what I would describe as a pot hole. The seat on the opposite side is a little bit better built but still no where near the one I sat on in the showroom and the arm rest is holding up, now to explain the feeling I get when I sit on the seats from the corner outwards is hard soft even softer in other words it reminds of the nursery rhyme the 3 bears. No consistency whatsoever and creaks and croans away when you sit on and sit off.

I spent $3,000 for a La Z Boy sofa after a couple of years the leather has started to fade, wear and pill. It looks awful. I first contacted the local La Z Boy Showroom that I bought the sofa from. They said it was not their issue and refused to provide any support. I then contacted the home office of La Z Boy. They stated that is was my fault for not taking care of the sofa. I was supposed to clean the leather with soap and water, DAILY. This is a crooked organization. They will sell you garbage furniture at high prices and then let you hang out to dry, when it starts to fall apart. Do not buy La Z Boy furniture. It is a RIPOFF.

I purchased a sofa, love seat, rocker recliner chair , pillow, rug, and rug pad all from the Lazboy gallery in Chandler AZ on 09/05/2020. The sales person Candy said they would come out and make sure all the furniture would fit in our new house. Well that never happened and guess what it is now December 23,2020 and I have received just the sofa and rug pad. When I purchased these items I was told it would take 12 weeks from factory because of the Covid. Well it has been 16 weeks and not a sign of getting the rest of my furniture. I called yesterday to see where the rest of my furniture was and was told again no rug, no love seat and chair and the pillow. The chair and pillow are sitting at a warehouse somewhere. Why are they not sitting at my house? I was told I can cancel my order well guess what. I now have a couch and rug pad that goes with nothing and can not return them because I have had it for 3 weeks. Where is the Great customer service when I purchased these items. ???? I will not go back to any of the La-Z-Boy store as this one was in Chandler AZ. I did cancel my order, I will go shopping somewhere else,

I have an old la z boy chair which was fantastic. It still is very comfortable but suffered the effects of time. Because of this, I ordered two new la z boy armchairs. It seems that they are now made in China. At first, I thought that they were OK. Unfortunately, after only six months, the fabric is showing wear, the whole chair rocks and creaks and the cushioning is starting to sag. It is much worse than my old chair. I wouldn't buy another one and had it not been for Covid etc., they would have been rejected. Don't waste your money.

Pay deposit wait for months to get it. Arrogant sales people. Proud and they say it will take only a few weeks but then you get an email saying it’s months away. I had to argue to get my order. Finally they gave me the shop floor item. Don’t expect any favours. They try to impose new terms. Returning your deposit is not one of them. In spite of charging exorbitant prices they charge for credit card use. After all that, be prepared for a used item instead of a new one.

The "world famous Lazy 10 Year Warranty" is useless. My chair broke after 4 years. I am now waiting for one simple part to fix it. I have been waiting for 6 months. Im constantly told they are waiting for the part from the factory. My question if they have no parts what are they building the new chairs with?? Utter rubbish after sales care. I will never buy from them again and would advise anyone else to buy anything but their chairs. Useless scam

So very disappointed in our recent purchase of love seat and recliner, wish I had of read reviews before purchasing. Waited 14 weeks for furniture to arrive (everything is due to covid) Delivery people just show up whenever no phone call, reclining mechanism in both loveseat and recliner are faulty (repair person sent by Lazyboy Kamloops verified) Yes they are replacing both pieces of furniture and we will be waiting for another 14 weeks maybe longer customer service is totally lacking! Covid is an excuse for delays not for customer service!