La-Z-BoyReviews of lazyboy.com

Bought two couches from them about 5 years ago. Was assured that the units were all aniline leather. Now the arm is peeling it is obvious they misled us. I will never buy anything from them and will also recommend that no one I know buy from them. Dennis S

A iridescent green colour starting shining through our three, leather light blue sofas. One piece had been repaired in the corner with the same iridescent green colour showing in different areas. There are iridescent green finger marks around the repair and it has pinky tones in other areas. The colour appears to be coming off. I had a problem with my first La-Z-Boy sofa years ago, the arm had crepitus and was badly scuffed The retailer was being blamed. This extensive colour variation could not be done outside the Chinese factory. I notice that there is an annoying squeak in one piece. I suspect the frame isn't up to scratch, my previous La-Z-Boy also had frame crepitus. The pieces is long, with no middle leg. One thing I don't like is where the sofa and chaise join, there is no leather so you can't use them as stand alone sofas. The price paid would warrant the extra leather! A claim was lodged with La-Z-Boy on 29/11/21 through VIP Cairns. Someone was supposed to view the sofa today but didn't come, a week later I called the store and they finally came out and saw the colour variations. Geoff from VIP Carins seemed suprised at the extent of the iridescent green and pink colour variations all over the three pieces of the light blue lounges. He agreed that this was done before construction of the lounges. 29/11/21 - VIP lodged a claim with La-Z-Boy lodged, no claim number supplied, claim rejected. 14/12/21 - La-Z-Boy responded to my complaint on Review site. 27/12/22 - contacted La-Z-Boy on Facebook and was told I would receive an email very soon. 02/01/22 - I received an email from La-Z-Boy requesting more information. 02/01/22 - the requested information was emailed to La-Z-Boy. 10/01/22 - emailed La-Z-Boy asking how the claim was progressing. 10/01/22 - La-Z-Boy replied requesting information. 10/01/22 - La-Z-Boy was supplied w ith the requested information. 12/01/22- VIP advised La-Z-Boy rejected the claim without seeing the sofas. VIP verified the colour problem. The squeaky noise was reported. We were told there was no La-Z-Boy rep to inspect the sofas, the claim has been rejected, even though the problem has been verified by the supplier, so what happens now? TLT013597351 PO#64764 & TLT013976001 PO#65224

We received our sofa and love seat just fine. We just ordered extra fabric to have fitted arm covers made and it will take 2 or 3 months just to get the fabric. That ridiculous to me to have to wait that long just for fabric

A delivery date was set when we bought two recliners, after waiting an additional two months, they arrived (10/2020) slightly one year later one chair has serious frame problems, a repairman came (12/16/2021), he ordered parts that REPAIR, parts were to arrive one week later (12/26/2021)It is now two weeks later. No parts yet and no email or text to let me know why not, although I was told there would be updates. 12/28/2021 I called LAZY BOY was given option of a call back, which they did I was put on hold supposedly to transfer me to repair department where another call back option would happen but did not. After 15 minutes I hung up. I then called back, same nonsense then the call back option. I gave my zip code and phone number. A person did call me back and asked numerous times identifying information then abruptly put me on hold for 30 MINUTES listening to tinnish sounding music, silence would have been much more enjoyable. I became angry hung up and called the store. The only way to get service was to speak to someone who thought I would purchase another piece of furniture, not likely!!! The clerk put me on HOLD, then transferred me to repairs who took all my information for the umpteenth time.... I was told parts would arrive at my home tomorrow. I have to wait until January 13, 2022 for my chair to be repaired....what time remains to be seen..... I'LL GET A CALL BACK!!!

I bought a lazyboy sofa being informed they were good for posture , joke , most horrific thing ever after longer than half an hour I have backache , neck ache , knees hurt and general stiff ness all over my previous sofa of 28 years was far superior to this crap. Do not buy even at half price

Forget the one star rating. 0 would be more appropriate, Avoid buying thier product as there aftersales are non existant and they do not call you back they lie to you and even after six months of calls and emails to SCS they cannot even get it resolved with them.

Lazy boy no longer offers quality furniture. They don’t stand behind there product even with a warranty. My brand new couch arrived with an overstuffed head cushion and it doesn’t align with the other two. They basically said that I’m stuck with it. It meets their standards…

I bought a laz y boy recliner through next online. I was informed there was 10 weeks delivery time which I was prepared to wait for therefore to my delight 2-3 weeks later I had an email from a delivery company informing me that my chair was being delivered the following day. The chair arrived as promised and to my horror it was very obviously second hand. It had some crumbled polythene draped around it, a crumbled Morrison’s carrier bag containing 4 spare legs! Why?? The old control toggle and somebody else’s order docket dated jan 2020 were included. The plug in for the recliner was absent. There were no instructions, warranty or fire safety tags attached.The wear and tear on the chair was shocking and was not the colour I had ordered,I could not believe what I was seeing and immediately contacted next demanding they remove the chair from my house immediately. I forwarded them all the horrendous photos but didn’t feel satisfied with their £40 goodwill gesture as I wanted answers as to how this had happened. I really wanted that recliner but cannot trust the company to place another order which is a shame as I felt it was extremely comfortable despite not being able to try in recline position.