La-Z-BoyReviews of lazyboy.com

Lazy Boy suites are no longer made by qualified upholsterers in the USA they are made in the far east, mainly China. The frames are made in my opinion of flimsy plywood and soft pine wood and not the hard wood that the videos that you may view in the SCS shops suggest. SCS also use false review ratings to promote their sales based off the delivery aspect of the sale and not the product and Trustpilot allows this misleading exercise.

Bought a $3200 recliner on 1/2/22… took 3 months to get here. Now have used it about 10 times and it’s broken. And now been on hold for customer service for an hour just to talk to someone…this was a huge mistake

I lived in Florida. I bought 2 sofas and a chair from Lazy Boy. Last yeat, 2021 ordered a love seat and sofa. The quality is not the same. I waited 6 months for delivery. When the Items were delivered I didnt notice a seperation between the 2 sections of the sofa. The repair man showed up. His coments made me feel stupid. He said all you have to do is connect the 2 units. How would I know? I called the store and asked about a fabric care kit. I was told that would be another $45.00. L:ast month My electric recliner love seat is not lifting the foot or leg part. I called for service in Aoril. Someone called back and told me a service tech would be in the area in mid july. Bad service, long waits and inferriar product. It spells a bad product. I shopuld have went to Bobs, half the money and decent product.

Broken furniture delivered to my parents whom are in their 70s and whom waited 6 months for it. This company will not pick it up and refund them. They expect them to go pick something else out and wait another 6 months. Someone at this house is going to get hurt on this furniture and there will be even bigger problems for this company. $6000 living room set and its literally JUNK. The whole frame is broke on the back the delivery guy did it bringing in the furniture then also ripped the fabric trying to jam it in place with a screw driver. How can they treat seniors like this? Every time they call to resolve this they are offered ridiculous options like keep the broken sofa and come pick out new furniture that will take 6 months to come in. They gave their old furniture away and have nothing but a broken sofa in their living room. They need to work with a company that can get them something not only faster but not broke. The customer service was probably the most horrific I ever seen from the sales rep Stephen to corporate

We are long-term/repeat customers and our recommendation is to stay away from the "new" Lazy Boy team that seemingly care nothing all about customer support. We ordered new furniture back in August 2021 and after a number of delays they made their delivery on 19 April 2022; unfortunately the delivery team could not assemble the furniture because of broken pieces and misaligned feet and connecting brackets. They did send a delivery team representative out to address the problems again but they concluded they could not fix the furniture and that it would require help/assistance from a factory representative to figure out a way ahead. We are now more than 9.5K in the hole on this deal and the local O'Fallon IL store can't provide any answers other than we'll just have to wait a bit longer to see what, if anything, they might be able to do. In the meantime we have a room full of unusable furniture and the local store simply tells us that the sale was a SPECIAL order and is final! While I can understand the delay in delivery (given the state of our country) the quick brush-off on the part of the local store without providing any definitive answers is asinine. Stay away from these people.

I think 1/2 star would be more appropriate. We ordered our couch on May 17, 2021. It was delivered March 31, 2022. I called every few months and was told "middle of next month" every month! Absurd. Will never order from them again.

I purchased furniture, last March, from Lazy Boy. I received a statement, in November, saying my balance had been paid in full and I received a refund check because of some disputes over what I had purchased. Now, this March, I receive a notice saying I still owe $1504 to be paid by April 2 or interest charges will be added. The purchase was interest free for a year. Which to my calculations, should have been this March but now my payment due date is April 2. I will not be charged all of the interest if I make the payment by then. I think it is clear what is going on here. I have many family members, who are lawyers, and one of them has pledged to take this on for me and at no cost to me. I would be forced to pay this bill, to protect my credit, if I didn’t have someone to help me at no charge. I wish everyone, who had dealt with Lazy Boy, had this resource available to them. I should have read the business reviews before dealing with lazy Boy. It just didn’t occur to me to do that because I thought Lazy Boy was a fine furniture company. I, now, have read these reviews and I really wish I had done that before my purchase. I have been told it is because the furniture was delivered at two separate times. The couch was not delivered until November. I paid my last bill in November and if the $1504 is a separate charge why am I not getting a bill until March four months after that delivery was made. This is exactly the amount that was disputed. From the reviews, I know that many people have experienced a multitude of problems with this company. You can read the reviews for yourselves. A common excuse I saw many times was Covid. I can certainly understand that when the review was about timely deliveries but not for any other reason. My husband, of fifty two years, recently passed away from Covid and I find it particularly offensive to hear this. I have written this review from my husband’s account because I do not have one.

On Aug. 29, 2021my wife and I went to Lazyboy Furniture Gallery in Lakeland FL. We ordered over $10,000 worth of custom furniture. Sharon, our sales persson told us tha there could be a 4 - 6 month wait or longer for our furniture. Sharon also said our furniture would probably come sooner. Sharon and the store manager, Debbie aredisingenuous, they promise to call you back and they rarely do so. When I last spoke to Sharon I found the the production of our furniture whas do to begin later this month. I wanted to cancel my order because of the way I was treated by Sharon and Debbie. My initial purchase order was not correct and the amended order was $500.00 more. For my $500.00 Lazy boy threw in 4 pillows. I am told that I must take delivery of the furniture weather I want it or not. 1) My first order was not done correctly, 2) My sales persson does not return calls promptly and sometimes, she doesn't return the calls at all! The store manager Debbie, does not return calls promptly and sometimes she doesn't return the calls at all. All the joy has gone out of this purchase! When I look at my new furniture if I get it I will remember how poorly I was treated by the staff at Lazy Boy! The sales taticts used by our sales person bordered on lying. Sharon did make us awhere that our order could take 4 - 6 months or longer, however she also said that the orders normally do not take that long. I think that is a vailed lie. If I really thought that it would take 6 months or longer to get my furniture I would have gone elsewhere.