La-Z-BoyReviews of lazyboy.com

NEVER EVER buy a La-Z-Boy product, they will not honour warranties, they will get you to pay call-outs with Homeserve and not refund they are just totally devious and untrustworthy AVOID AVOID AVOID 10 year warranty is a work of fiction, leather isnt covered, electrics aren’t covered, in reality nothing is covered. NEVER AGAIN

Bought a recliner for my aged Mum in care. Took three weeks to get it delivered even though it was in stock at the local store. First time it was turned on a power chord was severed. It's been sitting g in the corridor outside her room since. At 93 and with a bad back its distressing to see her not getting the benefit of a comfortable chair. r Repairs are outsourced . Point of sale washes their hands. Don't buy a Lazeboy. Not worth the money

I wish I would have read all of these reviews prior to purchasing the two recliners last year. We purchased our recliners July of 2022. We understood it would take a while to receive them. We did receive them in a few months later. This is when the hell began. If I was the owner of La Z Boy I would be ashamed. Not only is the product you are producing terrible so is the customer service and repair service. Something that is not shared with the customer is getting repair done to your chair is a 4 step process. 1. call repair center to schedule appointment on hold for over an hour. 2. repair comes out has to order part. 3. parts arrive at your house ( you are not told this) you have to call back to advise you have the parts and then schedule for them to come back out to fix party which means waiting on phone for over an hour again. 4. they come to fix chair. They leave and chair is not fixed as it now makes all these different annoying sounds and foot rest still does not work properly. Now we go to my husbands chair. He did not accept the first chair they delivered as there were too many issues with it. They built him a new chair, it was delivered making annoying noises. When repair man was at house to fix my chair he had them look at his and they told him the side arm piece needed to be replaced. They ordered the part. A few weeks later it broke and now the chair cannot be used. Going thru the 4 step program again. Called to schedule repair was on hold for over an hour. Called the manager at the store we purchased the chairs from, she called for us to schedule and was told they would give us a call back in 24 to 48 hours. Waited over 48 hours no call. Called store back and was told the return call time is now 3 to 5 days. this is just for a return call to schedule a repair man to come to our house! So unacceptable. I have a call into Melinda Whittington at the La Z Boy Headquarters. Let's see if we get a return call from her. La Z Boy is sure not what they used to be. I husband used to swear by their recliners. Now it appears they are cheaply made and quickly put together with no quality control on the product they are pushing out the door. They need to improve in several areas.

Had my 3seater recliner about 6 months. It’s such bad value for money! There’s no way what’s in the scs showroom is the same as what you receive! The cushioning is beyond poor! 3k I won’t be able to get back so just in case you’re unclear, do not buy a lazy boy!

VERY LATE ON SHIP DATE BY MONTHS CANOT REACH ANYONE AT THEIR SERVICE DEPARTMENT. i HAVE AN ISSUE WITH MY CHAIR. TRIED TO CAL TWICE AND HELD ON FOR 30 MINUTES ON HOLD AND NEVER REACHED ANYONE. I CALLED THE SALES DEPARTMENT WHERE I BOUGHT IT AND THEY SAID SOMETIMES YO HAVE TO HODL FOR ONE AND A HALF HOURS

We bought $20K in furniture — the color/dye on the leather on our couch and recliners has faded or basically worn off over a very short period of time — I would never buy anything from this company ever again — totally rip off! We feel like such fools…

I wouldn't even give La-Z-Boy 1 star! Placed an order for an L Couch in January, it finally came in in September. They didn't even bother calling me to tell me that it was in. I just so happened to walk into the store one day and asked where my 7k couch was....what a coincidence that it just arrived that day....sure 🙄....Set up delivery and had the worst delivery people. They tried to tell me that it wouldn't fit through the door to which I said to unhook the legs...poof! It fit through the door. The delivery guys had trouble locking the L Couch in place and spoke in Spanish...well funny, I speak Spanish! They were discussing a way to tell me that it was broken. I started a conversation with them in Spanish and...poof! The Couch all of a sudden fit together. It was in our home for 2 days before one side of the couch started bunching in the seat. Uhm, no, this should not be happening. I called the store and they referred me to their customer care number to set up an appointment for them to come out. Perfect, I thought. Annoying but this will get sorted out. Wrong! I have spent endless hours waiting to speak to a person at this customer care number all while listening to the song "Freebird" over and over on a non stop loop. No one has endless amounts of time to just wait like this and I always end up giving up after a good hour or so. I tried emailing them as well...I was responded to after a good 3 days and was asked for more information to which I very quickly provided. It's been silence on their end ever since and that was a good 10 days ago. I have now started to look around Google for what others may be experiencing and it's not looking good at all. Do not buy from La-Z-Boy!!! Your product will arrive damaged and no one will help.

Do not purchase a rocking recliner from La-Z-Boy unless you want endless creaks, squeaks, pops and ping noises coming from underneath your recliner. I had to carry the chair to the service facility and was informed that no problem could be found. This chair is very annoying to anyone else in the room.