La-Z-BoyReviews of lazyboy.com

Repair service is non existent. Five time now they have canceled coming to repair the arm (frame) of my couch. Today was the last straw...they canceled but only after I called them for them to tell me the repairman had a family emergency. The 4 times before that he was sick. I've wasted another 3 hours of my day waiting and he didn't even have enough courtesy to call and say he wasn't going to make it. Grrrr. Told them to never send this same repairman again!!

I normally don’t write reviews; however, La Z Boy is so bad I felt I needed to say something. I purchased a sectional and chair which cost over 10,000.00, and it took over seven months to be delivered. I was told it was a U.S. made product with a great warranty. However, within hours of delivery the recliner broke. I looked under the broken footrest to discover it was made in Mexico. It took several weeks and numerous phone calls and emails to get a technician to respond. The technician said the footrest was rubbing on the carpet and said my carpet was the problem. I pointed out that the identical recliner at the other end of the sectional was not rubbing, and he said nothing. He made a minor adjustment, so recliner functioned but still rubbed on the carpet. The technician said that it was the best he could without La Z Boy authorizing additional repairs. The technician admitted that eventually the carpet would wear a hole in the footrest. In his report he said my carpet was the problem. I showed La Z Boy the specs. of my carpet proving it was not the problem and still they refused to repair or replace it. I spoke with the parent company, which said they could not do anything because each store is independently owned. Beware of La Z Boy, they sell a cheap product at a high price, and they will not honor their warranty.

It started off ok. The sales woman was showing me many different recliners and spending time initially. After we got the chair home, my other half had to put the top piece on. We paid fifty dollars to have it shipped from the warehouse to the store. No more free service there. We live in the same town and my other half has a truck so we picked it up; in two pieces. He put the back on the chair once home with difficulty. We called twice to get it on correctly and he is a contractor and puts things together all the time without issue. The cushion protruded out so much; it was not comfortable while sitting or reclining. After 2 phone calls to the store I decided it would go back. The sales person who sold me the chair was not available when we returned the chair. she had agreed that we could return our purchase within 3 days and come back and get the floor model. In the 3 day window my other half went to get the floor model. I called to let the local store he and worker we’re coming to get the floor model. The lady who I talked with acted completely ignorant of this situation and the sales lady who sold me the chAir was off and not available. My other half was paying his worker to help. End result is that the chairs have to be assembled and communication is poor at the best. once they make a sale is they could care less about the customer. This is ChiciCalifornia Now the test is to see if the. chair will hold up. Not worth 1400 plus dollars it cost for only leather on the arms and seat. I know I will not be back for other purchases

I didn't know, really, I didn't know that "Comfort Care" what the heck is that!! I didn't know how bad this company was. I would not have ordered anything. I ordered an office chair, bonded leather, $450. It arrived in a box from La-Z-Boy. The bottom plastic housing for is cracked and large pieces broken off. The La-Z-Boy emblem on the back of the chair is affixed crooked. There is also foam sticking out of the bottom of the back and a hole in the side of the back of the chair. I first called "comfort care" dumbest name ever. I was yelled at by Jamie because this is not their chair!! It came from a dealer. This is not my problem. I ordered from and made payment to La-Z-Boy - not their "dealer." I then called a local store where I was advised that they cannot take the chair back, they don't have the material to box it up to send it back. I told them that I have the box. The salesgirl that answered told me she would not give me a refund. She then hung up on me. I called back and spoke to Mark and asked who hung up on me? He said he asked both females working at the store and both denied hanging up on me. I spent nearly 2 hours on the phone trying to resolve this. Do you know you cannot contact anyone other than comfort care? Even corp. reception desk cannot forward your call to anyone but comfort care. This company is going down. Customer Service is the most important aspect of any company. La-Z-Boy does not have customer service anymore. Be warned, I wish I had read these reviews first. I have disputed the purchase through Synchrony. What a mess.

Lazyboy use to be good just like everything else you bought. Lasted 1yr before the brace cracked in the front on both side's. There are several you tube videos on how to fix what a joke. Instead of running a wood screw threw to secure properly at base on each side you put metal wedges in to keep in place bound to fail. Simple wood screw! If you're going to make your product out of recycled crap at least take the measures to make it last more than a year. Never buying this cheaply overpriced brand again.

Dec 24 made my purchase. LZB is dishonest, the products on the showroom floor are not what shows up in your home. Have an issue? get ready for the run around by rude, condescending and arrogant sales managers. Once they make the sale in the showroom, and there's and issue, you're on your own customer service is a joke. Everyone (showroom *& warehouse managers) hide behind voice mails and emails. What a way to run a business, they use to be good, not anymore. No quality control and no customer. It must be hard working for a dishonest company.

As a former employee with a complaint myself I can totally agree with the customer complaints I am reading here. It is next to impossible to contact La-Z-Boy though their customer service number, even at the store level. It makes a work day difficult when, as an employee, you don't even want to answer the phone. I contacted the Better Business Bureau and got a direct number for their corporate offices in Monroe Michigan. Now my problem with them, My wages were $11 hr plus 2% commission. As Part of my pay plan is I am rewarded with a $1500 bonus if I write 200,000 in a 3 month period. I achieved this Weeks before I decided to resign my Employment With the Greenfield WI store under the management of Brenda. I was told that since I left 2 days before the quarter ended that I was not Entitled to my bonus. Is this just Sour Grapes since I left and in spite to cheat me out of my earned wages? Or is the is just a way to skirt around paying me what I earned and is owed to me because I quit? Had I been fired.... Would that have changed? I did what was expected of me. I worked the hours expected of me and this is a shame to treat an employee this. It is very telling WHO they are. I have already reported them to the Better Business Bureau. I plan on reporting them to the Department of Labor next, and if need be this will see court. It confirms my decision to leave this company. For those of you trying to reach their Corporate Offices (since at the store level... they refuse and are NOT qualified to assist you with YOUR service or complaints) Try calling: The district manager JACK La-Z-Boy Corporate Headquarters Monroe MI (734) 242-1444 You worked hard for your money, you visited their establishment expecting a quality product for your money. Not a runaround. Also their 30% sale is a standard sale at 90% of the time. They over inflate their prices to give you a false-sense of "value". They change it every so often so they don't get in trouble with Wisconsin's mark up laws. It's a shameless scam. CHRISTOFF ZDEB .

We ordered Redwood recliner junk from the day we received it. Three different repair men had to try and fix the shabby workmanship and cheap quality materials. Now the pressboard frame is junk and coming apart. Overpriced junky furniture. Now I have a store credit and I have to use it and buy something from La-Z-Boy that will still be junk .