Leo L.
It's a system based on ripping off if…
It's a system based on ripping off if the customer makes a mistake and forgets to pay for just one month, there is not automated charging, there is no advanced payment, if yo don't pay an installment in the following 10ndays you loose all payments, which is injust, and unethical, we asked for monthly payments and it went to weekly payments anyway
Response from laytrip.comApr 7, 2025
Hello Leo, Thank you for your feedback. We’re sorry to hear you’re unhappy with your experience. At Laytrip, we offer flexible installment services without credit checks or interest rates. You may select the desired frequency and payment amounts during checkout, after which the payment plan is locked. Throughout your payment plan, we understand that you might miss a payment, so we offer a 10-day grace period to accommodate such situations. We send out missing payment reminders via email and attempt to collect the missing payment during the grace period. If we don't receive the payment or hear from you within the grace period, the system automatically cancels the booking. We warn you of the cancellation on the 2nd day of the missed payment and clearly define the payment deadline. We regret that your booking was affected, but we hope you understand that this process is in place to maintain clear expectations and smooth operations for both our customers and the team. If you have any further questions or concerns, please don’t hesitate to reach out to our customer service team. We’re here to help. Sincerely, Laytrip Team