laxride.netReviews of laxride.net

Very pleasant ride Highly recommended!

Couldn’t be better! We were notified by text of the arrival time, the make/model & license of the vehicle, and the driver’s name. Xavier was polite, solicitous, and a fine driver. We’ll use this service again.

Absolutely wonderful driver. Prompt, polite, helpful, informative, a great gentleman. Thank you for your amazing services.

Horrible wait time. My rides have been cancelled off lately to an extent I have even missed my flight. Sometimes the drivers aren’t even aware of where they are going. Often at airport I have waited 15 minutes for a ride who then comes says location was changed last moment it’s too far and leaves! Go for an alternative if available . Customer service is so poor!no apology no compensation nothing

Just booked a ride through the website. They gave me a choice of options and processed my credit card. I got an email confirming my trip and multiple text messages with instructions. Then I get a text message saying to cancel my reservation and refund me because they don't have a driver to take me on my booking. Why even have it as an option in the first place?

The booking seemed very cheap, so I expected a bad surprise; there wasn't one. My plane was late, but we communicated by text messages so the driver could come and pick me up just at the right time. He was nice, and the trip (New York JFK to New Haven, CT) was rather short and painless.

On time(4:45am). Great driver and very attentive to my needs as a passenger.

My experience with Laxride was one of the worst experiences I've ever had with any company. To start, Laxride has no customer service other than a phone number that you can text. I booked my ride over a month in advance and I texted this number at least 4 times confirming that my ride would be picking me up on Christmas morning at 5am to get me to Denver airport in time for my 8am flight home to visit my family. All replies that I received were auto-generated messages from a computer telling me to text them 30 minutes before I needed to be picked up. On Christmas morning, I messaged the number exactly 30 minutes before I needed to leave. I got a reply at 4:59am (1 minute before I needed to be picked up) saying that my ride had been canceled due to "bad weather conditions on the road." I had to order an uber to the airport and it took over 45 minutes for the uber to arrive. Not only was there no bad weather, but there was also absolutely no snow or ice on the entire journey from my cabin to the airport. I ended up missing my flight, and I spent Christmas day waiting standby to get home to my family. I will never be using this service again.