laxride.netReviews of laxride.net

This service is basically Uber totally false advertising. Gave me wrong license plate for pickup and then driver did not speak English. I would never use this service again. Completely false advertising

5 STAR SERVICE Retired Law Enforcement this company gave us excellent service we will request there service always my wife is #1 to me her safety as well as my kids and then mine she was very happy with our driver she loved his choice of music many of her favorite songs we would like to be given the driver (name) so we can request him my wife would like to put her safety in his hands. as she feels an angle sent from heaven.If the wife is happy i am happy .

Trip OK, and I reach the Airport very soon

Very efficient service. Nice clean car, polite driver.

LAXRIDE is a great alternative to shuttles. I highly recommend them.

It would be zero stars if possible. I upgraded my car the day of my reservation to accommodate 4 passengers with luggage. They sent an Uber driver with a Kia Optima, what a joke. I demanded the larger car I had purchased and they said none were available and wanted to send me 2 small cars. (Funny that I was able to get an UberXL minutes later, apparently they didn’t want to use this Uber driver? Hmmm) I was the only adult in my group and did not want 2 minors I was responsible for in a car alone for a 75-minute Drive at 1:30 AM. At this point all I want is a refund since they could not provide the car that I purchased, and so far they have refused my request. Jayride was the other company I originally booked through (they used LAXRIDE to fulfill the contract) and they have also denied my refund request. You can’t really contact these companies other than email or text, so if something goes wrong, you’re screwed. Bottom line, don’t trust companies you can’t speak to, I should have known better but the website and email replies seemed legit. These companies are garbage, just use Uber or Lyft!!!

The website took me through all pages to take info and pay. Then sent me two messages to confirm, and a few minutes later the dispatch cancelled the ride because my address is too far for them!! Why don't they check before taking the payment?! The confirmation email gives you a number to call. When you call, it says we don't provide phone service, please text. When you text, they reply that we are just dispatchers, please contact the website for a refund for the ride we cancelled for you !!!

I don't even want to give them 1 star! DO NOT USE THIS COMPANY OUT OF Laguardia Airport. We waited 1 1/2 hours for a car and then the driver showed up and wanted us to pay cash for the ride ( even though we paid in full by credit card when we booked the ride ) I called and texted and tried to use their on line chat ... but could not get a timely response. At one point I was told the driver was "with the passenger" ... only to find out it was a lie. The driver did not show up for another 35 minutes. This company should be investigated because it is a total scam.