LAX AirportReviews of lawa.org

on 9/4-9/6, My husband and I traveled to my cousins 90th bday celebration. It so happened it was my husband's 72nd bday,also. we stayed at the Ramada by Wyndham LAX and was very disappointed. no breakfast as advertised, baby roaches in the bathroom(during the night). 1 remote for 2 tvs, which didn't work for either. when we asked multiple times for a working remote control. We were promised it would b taken care of but never was. no one came around to clean the room. We left a tip on the bed b4 leaving to find a restaurant and do some shopping. When we returned tip still on the bed and bed unmade plus we didnt get towels replaced. Had to go down to front desk the next day for fresh towels. This hotel is advertised on Southwest.com and other airline carriers, most likely, but the service and amenities, promised were not deliverd.

First of all, when we arrived the queue for passport control was 40 minutes almost making us miss are flight, almost every staff had a double chin. The videos about there trained dogs looked like a 4 year old made it and people saying.” Please don’t bring your fire arms on the plane or air port as it’s illegal”. Like what of course you shouldn’t bring guns abroad, you shouldn’t even make announcements about that because it’s so simple!!

Easy to navigate. Upgrading the rental car centre but it was easy to navigate and drop off the car at the end. Helpful staff too.

I would give AVIS at LAX zero stars if that were possible. In January, I picked up a rental car at Los Angeles Airport. Unfortunately, the experience was highly disappointing and deeply unprofessional. The wait time was extremely long, and when we finally reached the counter, the car was not ready. I had booked the vehicle through my travel agency with full insurance coverage, a full tank of gas, and the rental was fully prepaid. The arrangement was very clear: I only needed to collect the car. The employee at the counter explicitly confirmed this, and my entire group heard him state that everything was prepaid and fully covered. When we eventually received the vehicle, it smelled strongly of marijuana. The odor was so severe that we immediately returned to the counter and requested another car. To their credit, we were given a replacement vehicle. However, after returning home, I checked my bank account and was shocked to discover that AVIS had charged me more than $1,000 for insurance and fuel — services that had already been prepaid through my travel agency. This is completely unacceptable. Charging a customer twice for the same services is not only poor customer service, it is unethical business practice. The handling of the rental at the counter was misleading and unprofessional, and the additional charges were never clearly communicated or authorized. This experience reflects very poorly on the management and standards at AVIS LAX. I expect transparency, honesty, and professionalism when renting a car — especially when everything is prepaid in advance. I cannot recommend this location and strongly advise other travelers to carefully review their final charges.

It takes forever to get somwhere, you have to walk miles and then go in a bus to get your luggage that takes a lifetime to get.

Imagine situation when a 70 years old passenger arrives to LAX airport from Dubai, being in the plane for 16 hrs on June 2nd, 2025 and then the LAX customs is holding him over an hour, so his luggage is moved from pick up area to somewhere else. He and his 77 years old relative, who is meeting him at the LAX, try to find out where the luggage is, ask LAX employees, they suggest to go to the information desk. But the information desk lady has no clue! First she says to come tomorrow (1.5 hrs. drive one way for us!) because Dubai airlines employees already left, then she suggests to call Dubai airlines. The passenger calls Dubai airlines, but they cannot advise. So two senior citizens walking back and forward at the airport, asking different employees, and finally in 1.5 hours they find an employee who knows where the luggage is! It is in the room behind the New Zealand departure desk, where earlier was Dubai airlines desk, and they are finally getting the luggage! I sent my comments about complete incompetence of the LAX employee to lawa.org, but LAX has never responded, has not even apologized for such terrible service!

LAX is making an effort to modernize and come back. Yes the concerns of other reviewers are right on but recently there has been an effort to improve LAX. It’s a massive airport that felt back in the 80-90’s era but some improvements have started to show. Phoenix is worse than LAX among other airports. Even if LA is improved the traffic jam to the airport when would someone fix it?

Worst airport in the world. When you arrive at LAX International airport you’d think you were in a third world country. Disorganised and queues that go for hours and hours. I missed my connection to a domestic flight after arriving at the international terminal due it taking 4 hours to get through customs….as per every other time I’ve visited LAX. Avoid this airport at all costs