Cajun
Rating would be higher if the Procedure…
Rating would be higher if the Procedure for switching from one Processor to LAVU Pay had been clearer. The process was quite painful, it took weeks for us to even get our Card Readers after we had already committed to switching from HEARTLAND whom we have been with for 12 Years, to LAVU PAY. That took several Email attempts to the Salesperson who themselves couldn’t do anything about it and had to reach out to their Superior to get things going. I could go on and on, but I will just say the experience was difficult. We love the new card readers, and we have been Loyal LAVU Customers for probably 10 years. The POS works great for our High Volume Restaurant and their Support Team is usually very good and helpful. And I do give them props for being easy to contact. I still highly regard them, I just had a rough time with this transaction.
Response from LavuFeb 28, 2022
Hi Cajun, thank you for being so transparent about your issues switching to LavuPay. Thank you for being a loyal Lavu customer, and we are very excited to hear that you love the products. We are sorry about the difficulty you faced making the transition over to LavuPay!