LavuReviews of lavu.com

Jared was helpful. He did communicate back to me as needed, whether it was a small issue or an important one that needed attention.

Ashik was very helpful

Lavu has bad service and they increasing the price .I have bad experience with them. Don’t use Lavu. High charged fee and bad service.

The Lavu implementation team was so great to work with. Specifically, Alex Quiroga, was always available and had such a "no problem" and "let's get it done" attitude! What a breath of fresh air to have a team deliver such high levels of hospitality!

They haven't paid their bill. Quality services provided, and Lavu refuses to respond, and continues to evade. They owe our company significant money, and has not returned our calls, and emails.

Working with Victor Morales and Jared Tibbs at LAVU has been nothing short of outstanding. Their professionalism, responsiveness, and deep knowledge of the LAVU Point of Sale platform made our entire experience seamless from start to finish. Victor consistently went above and beyond to ensure every detail was handled with precision—whether it was answering technical questions, coordinating implementation, or helping us navigate unique client needs. Jared was equally impressive, bringing strategic insight and proactive communication to the table every step of the way. They don’t just represent the product—they represent a true commitment to client success. It’s rare to find partners who are this invested, this easy to work with, and this effective in their roles. If you’re considering LAVU, having Victor and Jared on your side will make all the difference.

- No customer support AT ALL, thus claiming to be joinable 24/7. This is totally fake. They only work on office hours (sometimes you speak to somebody from a call center in Calcutta) and outside of this you need to leave a message. - Not transparent on prices: you pay a yearly fee of about $1,000 for basic subscription and on top of that they bill you "Lavu Legacy Hosting USD Every 36 months - Prorated Charges" (+$230/year) supposedly every 36 months as stated on their bill, but you get it every 12 months... + "Surcharge", an opaque line in the same bill. This you receive it after 1 month of your regular yearly subscription, without notice. - Lavu KDS is regularly changing it's IP. Good luck fixing that when you are in the middle of a service and full of hungry clients... (speaking of experience) - No features adapted to life outside of the US, even though customer support spent literally 2 hours with you on the phone (after trying to reach them for 5 days in a row with 12+ hours delay as we are located in Asia) and swearing that your features are going to be added in the near future - The stock management feature is absolutely not working and is not intuitive. We have it since years but are unable to use it - Split bills require your staff to have a post-graduate diploma with 10+ years of practice, super not intuitive - When you are signed out of the POS Lavu and you do not remember your password, they ask you "forgot password?", you click on it and they send you as e-mail with a link to change the password. When you click on this e-mail you will get: "This request URL no longer Exists. Perhaps another request was generated after the initial request." So impossible to log in again without contacting the customer support (remember, they only work 5 days a week and on US schedule) - The list goes on but I guess that you already have a good overview of what you can expect...

The Lavu team has been a pleasure to work with. If they don't know an answer they will find some who does. They have been available from Start to finish on setting up new accounts. The exp' has been top notch. We appreciate their time and effort.