LaVividHair Reviews | Read Customer Reviews of lavividhair.com

LaVividHair Reviews | Read Customer Reviews of lavividhair.com

LaVividHair reviews

Showing 4 reviews with 2 stars · Clear filters

L. P.
Dec 3, 2025
After 3 years, I've had enough
I was with them over 3 years, but starting this year, quality plummeted. Custom units didn't fit, and shedding like a dying cat. My stylist told me other customers were experiencing the same, and recommended another provider. I'm much happier. Wonder why you can't review them on Google.
Response from LaVividHairDec 9, 2025
Thank you for sharing your feedback with us. We’re truly sorry to hear about your recent experience with our custom unit. Could you please provide your order number so we can look into this for you right away? We want to assure you that we are reviewing our quality control procedures related to fit and shedding to prevent issues like this in the future. Your feedback is extremely valuable and helps us improve. To investigate your case thoroughly and understand what went wrong with your custom order, please email us at [email protected] with your order details. We’re here to help and look forward to resolving this for you. Sincerely, The LaVivid Team
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Verified C.
Oct 7, 2024
Do not buy from this company
Do not buy from this company. Horrible customer service. Just get it wholesale from Ali Baba like they probably do. Much cheaper anyway.
Response from LaVividHairNov 12, 2024
Dear customer, This is Fenny from LaVivid. I don't know if we ever communicated. I sincerely apologize for the less than satisfactory experience you had. Our product must be better than alibaba's, otherwise we wouldn't have so many loyal customers. We are committed to providing customers with a good shopping experience, quality products and one-stop service. At present, we do not know what problem you have encountered. If you are willing to continue to communicate with us about this problem, please send us an email attn to Fenny. I will give you my personal phone number, and we can talk over the phone to solve your problems. If there's anything further we can assist you with or if you have additional feedback, please feel free to reach out. We value your feedback and are committed to improving our services. Best regards, LaVivid Hair Team Fenny
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V D.
Apr 19, 2024
Not very good products anymore
I purchased a product on sale and it last it two months. When I purchased the product I thought it's the last product so they want to get rid of that. The hair unit lasted two months, not very good. The customer service is not helpful. I ordered another hair unit and it didn't left China yet, after 6 days when I placed the order.
Response from LaVividHairMay 8, 2024
Hello, I apologize for the inconvenience you've experienced with both our product and customer service. Would you mind sending an email to [email protected] along with your order number and details? This will allow us to promptly investigate and address your concerns. Our commitment remains to deliver high-quality products and exceptional service, and your email will provide us with an opportunity to rectify this situation. Thank you for your cooperation. LaVivid Hair
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Larry H.
Oct 12, 2022
product A+ customer service F
No question their hair systems are top notch but their customer service is bottom of the barrel. I placed an order and was notified fairly quickly that my item is on backorder and will take 2 weeks. No problem. Two weeks go by and I contact them and am told another 2 weeks. Yet another 2 weeks go by and again I have to initiate the line of communication. So I have waited over a month and still have no idea when or if I am getting my order.
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