LaVividHairReviews of lavividhair.com

I think u undervalue clients like me over the last year soooo many toupee companies have started U need much better valuation of good customers

SCAM ALERT 🚨 I BOUGHT UNIT FROM THEM AND ITS BEEN ONE WEEK THEY ARE NOT RESOLVING MY ISSUE JUST PLAYING AROUND THEY SENT ME DAMAGE AND SHEDDING UNIT AND NOW I ASK FOR REPLACEMENT OR MY MONEY BACK ITS BEEN ONE WEEK THEY ARE PLAYING AROUND

Sent the complete wrong color after getting advised by my stylist who uses them and delayed my apt

LAVIVID CAN NOT FOLLOW, READ, OR UNDERSTAND CUSTOM HAIR / BASE ORDER INSTRUCTIONS AND GETS DETAILS WRONG. COMPANY STATES THEY ARE BASED IN USA BUT ARE IN CHINA. YOU GET DIFFERENT PEOPLE COMMUNICATING BY EMAIL EVERY TIME. FILED COMPLAINT FOR REFUND THROUGH PAYPAL THEY TRIED TO GET ME TO CANCEL DISPUTE. ANOTHER INCOMPETENT +& SHADY HAIR COMPANY TO AVOID

THEY NEVER PROVIDE DETAILS OF YOUR CUSTOM ORDER, WHICH WOULD MAKE THE NEXT ORDER SO MUCH EASIER, THEY ALWAY APOLOGIZE, BUT NEVER TAKE ANY ACTION TO IMPROVE. THIS HAS HAPPENED ON ALL 4 OF MY ORDERS, IT JUST MAKES FOR AN UNPLEASANT AND FRUSTRATING CUSTOMER EXPERIENCE. I GUESSTHEY JUST DONT CARE,

The website said "6 pieces available." I bought it nine days ago. The product was on hold for several days. The response I received was, "Your product is in production." I sent messages, called... but got no response, and my messages were answered three days later, which is business days. I missed an event because I trusted it would be like the other times. Besides not having ready delivery, the product also has a customs issue now. Why don't you explain this better on your website? That way, we won't be misled. Negative feedback about your store, from sales, service, shipping, and customer service. Last time I buy.. I don't want any more problems or wasting my money. update It's been 11 days and I still haven't received my product. Now I have to pay the difference for the wrong prosthesis size, which I mentioned when I first contacted them... and I don't even know how many more days... Very upset and disappointed with the service, shipping, I don't recommend it.

I would never get a custom hair system ever again. I ordered my custom hair system back last year at the end of September. I paid for rush order . It arrived. All was good for the 1st 3 weeks after that I went to wash it and all he'll broke loose. It developed into a full blown rats nest. After 2 weeks then washed it again and pulled all the hair out of it and the rats nest just got worse. After that at some point I see why the rats nest was happening. It was caused by the hair extension tape that they put on this unit. This unit was never a true system that was weaved unto the base unit. We'll of course they don't warrant custom hair system and they don't even look at the custom hair system. It's shipped from factory to your door step. I'm with holiwood hair now and I love them. Alex has done a Fabulous job at handling my hair systems. So I'm here to tell my story for all to hear and decide for yourself before you make your order. Good luck ..

Buyer beware. You can only contact them by email and they respond in the middle of the night because they are in China. I ordered two 8x10 hairs systems and they are 8x9.5. 1/2 inch shorter, so it doesn’t fit properly and it’s too short on my forehead. They said that it’s a handmade product and the size will vary. 1/2 inch is a big variance. There is a language barrier in the communications. My contact who goes by the name Fenny said that they are not going to do anything about it and my money is gone. The sad thing I already ordered a third system. I found out too late the first two are 1/2 inch too short. I have lost $1,500 thus far. My advice is to ask alot of questions because it never occurred to me that they are not to 8x10 specifications. I am contacting the state they are registered in to file a complaint and contacting the department of consumer affairs.