LavenderskyhealthReviews of lavenderskyhealth.com

Signed up for their glp service. You are required to send in photos of current prescriptions and blood tests which I did. But my provider apparently didn't get them. No problem I resent them. I was approved for a med and chose my pharmacy. After a week and a half I changed my mind about the pharmacy I had chosen due to many complaints on their own Facebook page. I decided I would rather go through them for the kwikpen through lilly. When I asked if I could change from compounded to the pen after 4 days I got a response stating that it was very expensive, (I know) and that I would have to pay another 40 then 25 dollars and have to wait 6 months before incoild make the change? I was given no other answers from there or even how to do this or if they would do this. I asked the provider to elaborate. Another 3 days has gone by with no answers which is typical. You write them they take 4 days to respond everytime. I ended up continuing through my old provider for my pen and I'm out the $69 provider fee they charge because I'm not filling the script with their florida pharmacy. Honestly I could but the amount of complaints is scary. Response times are 4 to 5 days and the responses are canned scripts. Avoid. There are hundreds of providers online.

I really wanted to like Lavender Sky Health. My provider was helpful, their pricing was good, and I initially had every intention of continuing with them. I had selected one of Lavender’s plans based on a specific pharmacy. After my order was already placed, I received an email explaining that fulfillment was transitioning to a different compounder. When my shipment arrived, the two unopened vials were labeled identically but had VERY VISIBLY DIFFERENT fill levels. I noticed it immediately, sent photos, weighed both vials on the same scale, and offered to return everything unopened for inspection. At that point I wasn’t asking to leave Lavender. I simply asked whether my order could be replaced through one of their other, more established pharmacy partners. Instead, I was sent another vial from the same lot. When I then asked for a refund so I could reorder through a different Lavender pharmacy, things became unnecessarily difficult. Lavender had previously told me that New Life Rx was the entity authorized to approve replacements or refunds. Their Chief Quality Officer then stepped in, denied the refund, reframed a documented discrepancy between two identically labeled vials as my personal “loss of confidence,” and cited an earlier discussion about package sizing and puncture dates that had nothing to do with the issue I was reporting. She ultimately told me Lavender considered the matter resolved because another vial had been sent. And I eventually had to deal directly with New Life, whose CEO agreed in writing to refund the order. After New Life intervened, Lavender finally processed the refund. I understand that problems can happen, especially when telehealth companies are coordinating with outside pharmacies and fulfillment partners. What lost me as a customer was how Lavender handled a legitimate medication-quality concern once I brought it to their attention. I started this process wanting to remain a customer and simply use another one of their pharmacy options. By the end of it, I no longer felt comfortable continuing with Lavender.

My experience with this company has been extremely disappointing. My medication was shipped to me, but due to a shipping delay, the package was exposed to the sun and high temperatures for approximately two days. I contacted the company about the situation, and they assured me that the medication would not be affected, so I trusted their response and started using it. A few days later, I developed bruising around my stomach/injection area, and I also noticed that my appetite had not changed as expected. I contacted the company to report my concerns and ask for help, but instead of taking responsibility or properly addressing the issue, they told me to contact the pharmacy they used. I contacted the pharmacy, and they told me that the medication can withstand high temperatures. However, I am concerned because the medication had been exposed to the sun and potentially significant heat during shipping, and I was given conflicting information about its proper handling. The FDA specifically warns that improper storage during shipping can affect the quality of injectable compounded GLP-1 medications and recommends not using an injectable GLP-1 medication that arrives warm or without adequate refrigeration. (U.S. Food and Drug Administration⁠) Based on my experience, I would strongly recommend doing your research before purchasing medication from this company. I personally would not purchase from them again.

Terrible customer service and defective medication am incredibly frustrated with my experience. My recent medication shipment arrived completely hot indicating it was overheated during transit. Because it was defective, the medication is unusable. When I reached out to Lavender Sky Health to resolve the issue, I was met with deflection and passing of emails, long pauses to answer back. They take zero responsibility for the contracted pharmacies they use, pointing fingers instead of replacing the spoiled medication. It is completely unacceptable to pay this much for compounded medication, only to have the provider refuse to fix a clearly spoiled product.

I paid for what I thought was a telecall but that never happened. The wrong meds was sent out and I got charged for them. Was not able to return them or get a refund. The process asking for help went no wear and I simply was told I made the mistake in the drop down options. I thought I could straighten this out with a telecall but Lavender Sky refused that call to help me understand the process.

I switched from lily direct to LSH because it was cheaper . I got the b12 additive. I can tell you it was like cranberry juice! Did nothing close to what the real one did. Lily direct is much stronger and actually works vs this placebo pink juice they charge for.

I signed up for Lavender Sky Health seeking unlimited care outside of my primary care provider. Unfortunately, my experience was deeply disappointing and falls far short of their "patient-first" claims. Despite claiming that patients are adequately informed about not offering prior authorization, I was told they provided prior authorization support, which they don't. This misinformation directly influenced my decision to use their service. Dr. Johnson's communication was unprofessional and dismissive. Rather than providing the expeditious care I PAID for, I was essentially told to go back to my primary care provider - defeating the entire purpose of using their service. When I raised these concerns, customer service consistently sided with the provider rather than addressing legitimate patient feedback, violating their own "mutual respect" policy. Despite being misinformed at signup and receiving substandard care that didn't match what was advertised, they refused any refund consideration. I paid for a professional experience and instead received what felt like a referral back to my regular doctor with dismissive treatment throughout. Their customer service showed no willingness to address legitimate concerns or escalate to someone with authority to review cases where services weren't delivered as promised. Would I recommend? Absolutely not. Save your money and stick with your primary care provider or find a telemedicine service that actually delivers on their promises and treats patients with respect. The platform itself is confusing and poorly designed, making the entire experience frustrating from start to finish. They don't seem to care about patient satisfaction, only collecting fees. Update: After multiple attempts to resolve this professionally, they continue to hide behind policy rather than addressing service quality issues. This speaks volumes about their true priorities.

My sister went through your company to get on a GLP1. She was 130lbs, and 5’7”. It is atrocious that you guys wound prescribe some like that a weight loss medication. She is now on a maintenance shot and she is 125lbs, extremely thin. Shame on you for not seeing patients IN PERSON.