Lauven USReviews of lauven.co

They are trying to scam me again but from the US . This company is a complete fraud. They are obviously trying to scam Americans now!

Eigentlich 0 Sterne, aber die kann man ja leider nicht geben. Absolut minderwertige Ware aus China. Reklamieren und zurückschicken ist absolut unmöglich. Wir waren so blöd und haben es versucht. Irrsinnige Versandkosten nach China, dann hing das Paket 3 Monate im Zoll fest, um dann nicht zugestellt zu werden. Die Rücksendeadresse, die man bekommt ist auch komplett falsch. Durch Internetrecherche findet man die richtige Adresse zwar raus, aber das hilft einem auch nichts. LASST BLOSS DIE FINGER WEG VON DIESEM DRECKSLADEN, ABSOLUTER BETRUG !

I ordered 2 dresses for my daughter's prom in June. They were not suitable so I returned them. However, I did not get a tracked return as the cost was already so high. Now, every time I contact them to ask where my refund is, they simply say they need the tracking number. I appreciate there is a small chance that it might have got lost but it is unlikely. I m sure after 3 months, they have received it. They don't make any effort to use my name or order number. Still no refund.

I placed an order on July 10, today is August 26 and I have yet to receive my order. Tried calling during business hours and they referred me to their help line. That was a disappointment. No response. I should have read the reviews before I ordered. Now what?

My order did not look like the picture. I paid to send my order back to get a refund, and it has been processing by customs for months. I never received a refund since it never made it back to Lauven (this may be because the return address was strange).

My daughter ordered a dress for her prom. When it arrived the shade of yellow was different to the one advertised and was extremely cheep and see through. She contacted for a refund to be told to send photos and descriptions of issues which she did. They then stopped replying. I contacted them and had the same reply to upload photos which I did. They then said it is not eligible for refund but could not state why. I could not find the refund policy on website so asked them to send it to me and they have stopped replying. Now I have just read other reviews it is a common problem…..how do these companies get to do this? Surely there is a law preventing companies not communicating with buyers? Utter disgrace!!

Very unprofessional. The dress I ordered arrived after 22 days and only after I had contacted them several times. When I received it, the item did not match the picture or the expected quality; for €70, you expect more than just a cheap rag. After exchanging messages with customer service—who were always slow to reply—I was told I had to return the item at my own expense. I insisted on a full refund, but they are being very stubborn, offering only a 25% refund or a 100% discount on a new order. Who would want to order anything from a company like this? I have no intention of doing business with them again—the quality is terrible.

Very disappointing experience with Lauven. I waited over a month for my order to arrive, only to receive the wrong item. When I contacted customer service to resolve the issue, I was shocked to be told that I would have to pay for the return shipping myself, even though the mistake was entirely theirs. I would not recommend Lauven based on my experience.