Lauven USReviews of lauven.co

Response from Lauven USMar 12, 2026

Hi Jacqueline, we are sorry to read this and want to address it directly. After a thorough search of our complete records, we cannot find any order, email, or support ticket associated with your name. Our customer support team responds to all incoming emails within 1–2 business days — if you did reach out and received no reply, it is possible your message was sent to a different retailer. This unfortunately happens more often than expected, particularly when orders are placed through social media ads where multiple brands advertise very similar products. We would encourage you to check your original order confirmation email to verify which store you purchased from. If your order is indeed with Lauven, please share your order number and registered email at [email protected] or via Trustpilot's Request information — we will make it our priority. — The Lauven Team

Response from Lauven USMar 12, 2026

Hi Igor, thank you for providing your details via Trustpilot's Request information tool. We have searched our complete database using your name, email address, and phone number — we have found no order, no payment, and no customer account associated with any of these details. You have also confirmed that you do not have an order reference number. Without any verifiable transaction linked to our store, we are unable to identify this as a purchase made with Lauven. We remain available at [email protected] for any genuine customer needing assistance. — The Lauven Team

Response from Lauven USSep 1, 2025

Hi Lauren, we responded to your review on 31st August 2025 requesting your order number so we could locate your case and resolve this for you — we have not received any reply to date. We have also searched our complete customer database and cannot find any order, email correspondence, or support interaction linked to your name or the details mentioned in your review. Our return policy is clearly outlined on our website prior to purchase, and our team responds to all genuine inquiries within 1–2 business days at [email protected]. We remain open to resolving any legitimate concern — but without an order number or registered email, we are unable to take further action. — The Lauven Team

Response from Lauven USSep 1, 2025

Hi Liz, we're really sorry to hear about your experience. Could you please provide your order number so we can locate your order and resolve this for you as quickly as possible?

Response from Lauven USSep 1, 2025

Hi Megan, we're really sorry to hear about your experience. Could you please provide your order number so we can locate your order and resolve this for you as quickly as possible?