Lauven USReviews of lauven.co

Response from Lauven USJul 24, 2026

Hi there, we’re sorry your messages went unanswered and that you’re still waiting on your cancellation and refund. Please reply with your order number so we can locate your order and resolve this quickly. Thank you. — The Lauven Team

Response from Lauven USJul 24, 2026

Hi Janet, we are sorry for the frustration. A refund was processed on 10 April 2026 — if anything remains unresolved, please email [email protected] and we will sort it out. — The Lauven Team

Response from Lauven USApr 3, 2026

Bonjour Emmanuelle, nous vous remercions d'avoir pris le temps de partager votre expérience et nous vous présentons nos sincères excuses pour les désagréments que vous avez rencontrés. Nous comprenons parfaitement votre frustration — un délai de livraison d'un mois et demi est inacceptable, tout comme le fait que votre demande d'annulation n'ait pas été prise en compte dans les délais appropriés. Concernant le retour, nous souhaitons clarifier la situation et trouver une solution adaptée à votre cas. Nous avons escaladé votre dossier en priorité et un membre senior de notre équipe va vous contacter directement dans les 24 heures pour trouver une résolution satisfaisante, sans que vous ayez à supporter des frais supplémentaires. N'hésitez pas à nous contacter directement à [email protected] en mentionnant votre numéro de commande afin que nous puissions traiter votre dossier immédiatement. Encore une fois, nous sommes sincèrement désolés pour cette expérience qui ne reflète pas nos standards habituels. — L'équipe Lauven

Response from Lauven USMar 31, 2026

Hi Emma, we sincerely apologise for the delay in responding to your email — this is not the standard we hold ourselves to. We have located your order and we are pleased to confirm that your Verdant Maxi Dress is currently in transit and has arrived at its destination port as of 29 March. It is now in the final stage of delivery and should be with you very shortly. You can track your order in real time using the tracking number provided in your shipping confirmation email. If you have any further questions or concerns, please do not hesitate to contact us at [email protected] and we will respond promptly. We appreciate your patience and apologise again for the communication delay. — The Lauven Team

Response from Lauven USMar 31, 2026

Hi Alina, we hear your frustration and we take every concern seriously. We want to be transparent — we have searched our complete database and genuinely cannot find any order linked to your name, email address, or the details you provided when we sent our Request information. We also want to note that Lauven does not sell jackets. We are a women's clothing brand selling dresses, skirts and tops exclusively. If a jacket was ordered, it was with a different retailer. We are glad your bank resolved the situation for you. If you believe your order was genuinely with us, we remain available at [email protected] with an order number to investigate further. — The Lauven Team

Response from Lauven USMar 31, 2026

Hi Leah, we are truly sorry for everything you have been through and we sincerely apologise for the stress this has caused — especially around such an important milestone as your 21st birthday. You absolutely deserved better from us. We are pleased to confirm that your refund has now been processed. Please allow 3-5 business days for the amount to appear back in your account, depending on your bank or payment provider. We hope this brings some closure to what has been a very frustrating experience, and we genuinely hope you were still able to celebrate your birthday in the way you deserved. If you have any further questions or do not see the refund within the expected timeframe, please do not hesitate to contact us at [email protected] and we will follow up immediately. — The Lauven Team

Response from Lauven USMar 24, 2026

Hi Laurice, we are sorry to read this and want to resolve it immediately. We have searched our records but are unable to locate an order linked to your name. Please contact us at [email protected] with your order number so we can identify your case and process your refund without any further delay. — The Lauven Team

Response from Lauven USMar 24, 2026

Hi Stacey, we are truly sorry to hear about your daughter's experience. Receiving an incorrect item is completely unacceptable and we take full responsibility for this error. Please contact us immediately at [email protected] with your order number and we will arrange a full refund without requiring you to return the item at your expense. You should not have been asked to pay return shipping for our mistake. — The Lauven Team