Laurel RoadLaurel Road, a brand of KeyBank, provides tailored financial solutions for healthcare and business professionals. By creating seamless online experiences, Laurel Road is designed to help members find financial peace of mind as they navigate their financial journey. All products are offered by KeyBank N.A. Member FDIC. NMLS ID # 399797. Equal Housing Lender. Student Loan Forgiveness Consultations Checking & High Yield Savings Student Loan Refinancing Mortgages Personal Loans Learn More
Laurel Road (laurelroad.com) has 590 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Candice D.
Hello customer service is great everyone that I speak with is very nice and helpful and friendly thank you so much!
Response from Laurel RoadMay 24, 2023
Thank you for taking the time to provide us your positive feedback. It is always nice to hear from our valued members.
Paula F.
The process was smoother than I thought it would be; everything being online sometimes is a challenge. They made it very easy for me and I appreciate that.
Response from Laurel RoadMar 14, 2023
Thank you for providing your feedback. We are happy the process was smooth and easy. We appreciate you taking the time to let us know how we are doing.
Scott M.
The entire process was so easy and efficient. They provided constant email updates and reminders so you always new the status. Just tremendous!
Response from Laurel RoadMar 10, 2023
Thank you for taking the time to provide your feedback. We are so happy we were able to help you with making the application process seamless. Thank you for choosing Laurel Road!
Katelynn P.
Laurel Road made it easy to reconsolidate my student loans, along with lower interest rates. The application process was easy and fast. They made what can be a stressful thing for many individuals, stress free.
Response from Laurel RoadMar 10, 2023
Thank you for your feedback, we really appreciate you taking the time to let us know how we are doing. We are happy we helped to take the stress off of you. Thank you for choosing Laurel Road!
Jerry
Easy to open account.
Response from Laurel RoadFeb 8, 2023
Thank you for sharing your experience, we appreciate you taking the time.
Armond B.
It’s my first time messing with this app but so far so good
Response from Laurel RoadFeb 8, 2023
Thank you for providing your feedback. We appreciate it.
Jeffery P.
I really like the banking features
Response from Laurel RoadFeb 7, 2023
We appreciate you taking the time to share your positive experience with Laurel Road.
Elizabeth
They've corrected their mistake. There was a short coming in their software as it's related to KeyBank which is their sibling. Actually, I have changed my feelings with them. Their transfer is fast and reliable. They offer very good incentives. It's an excellent bank.
Response from Laurel RoadJan 23, 2023
Thank you for sharing your experience, I am sorry we fell short of your expectations. In order for us to further help, please call our Premium Care Team at 833-427-2265.
