Laurel RoadReviews of laurelroad.com

If I could give this place Zero Stars, I would. I opened a savings account on 06-01-2023, on 06-06-2023 I was locked out of the account with a note “please contact us to verify your identity”. I call the number provided and the representative stated that she could not tell me why I’m locked out; however the account is being investigated. Call 06-07-2023 same story, get a letter from KeyBank stating that they are investigating my account and should be resolved in 10 days. Call several more times (2-3 times a week) with no answer to what’s going on. I get a letter 06-16-2024 saying that the account will be closed in 10 days. Call customer service on 07-05-2023, told that the account was closed and a check issued. Call on 07-24-2023 to find out where the check is. I’m now told that they haven’t mailed the check because I didn’t send them a copy of my SS Card. This was the first time that someone finally told me what had been needed since 06-06-2023! I send them what they asked for via secure email and received confirmation that they received it on 07-25-2023. As of 08-03-2023, I’m now told that photocopy of my SS Card is being “reviewed” and could not give me an answer on how long it takes for them to actually look at it. As of today it’s 65 days of not having access to my money and I’m still getting the runaround. DO NOT BANK WITH THIS BANK!

I've been locked out of my account with Laurel Road bank for almost two weeks now. The message keeps saying "System Error". I tried to talk to Laurel Road bank customer service numerous times and they told me that my account is under review. Only once my email was answered and it briefly mentioned that I could call the fraud hotline. Then different people basically told me to wait to be contacted. I work long shifts, being in healthcare, and I have to waste my precious lunchtime talking with entry-level employees who are no help whatsoever. Every time I ask them to put the details of our conversation into the notes, so the next person would understand what is going on - as turned out, those notes are not written anywhere. A few days ago as per representative advice, I emailed all sorts of proof that I am a sole owner of my account that I make transfers from and I received no answer. I had to call again and this time was advised to go into the local branch of KeyBank and have a banker call them and testify that I am, in fact, me. Rhis morning I met with KeyBank banker. She made the call and a person who answered had no idea why this call was initiated as there were no notes written during my previous conversations. The banker at KeyBank was the only person who showed competency and compassion, but even she could not go too far through the thick layer of bureaucracy at Laurel Road bank. She did fill out the affidavit on my behalf, and sent multiple copies proving that I am, in fact, me. So tomorrow is 2 weeks as I don't have an access to my hard-earned money and nobody can give me a straight answer why my account is still locked!!! I am starting to think that Laurel Road bank is pulling some unsavory scheme taking advantage of hardworking healthcare professionals who simply don't have time to fight with this bureaucratic machine. If someone can advise me on how to resolve this issue please let me know!

I have $100K in a saving account that I want to close due to the many problems I have had with this bank. Their policy is to limit my external transfers to $25K at a time. They limit my transfers out of my account! They also have a limit per week that will now take me a full month to move my money away from this awful bank.

Have waited 3 weeks for them to unfreeze money I transferred in FROM MY OWN ACCOUNT IN MY NAME. Have called multiple times and told the same thing "wait more business days..." I am very close to filing an official CFPB complaint.

I have had nothing but issues since I applied for the high yield savings account. 1) When applying you should consider giving the option for customers to add a co-owner from the beginning instead of having to wait 2 weeks to be able to do so. 2) when applying, you should state that the name has to be EXACT as the external accounts we will be linking for transfers or else it won't get verified. And when it can't be verified there is no explanation as to why. I had to request for you guys to change my middle name to just my initial...then wait a few weeks for that to be done and then my account still siad it cannot be verified. I then requested my husband as a co-owner thinking maybe that is the issue becasue he is a co-owner on my external account (neither of us our primary on our external account just joint). On the form to enter the co-owner's name it asks for a full middle name but NOWHERE does it have a special note section where I could ask you guys just to use his middle initial so that it matches his name on our external acct. So then after he was added as a co-owner I had to call you to change his mid name to just his initial..still waiting for that to be done. I have to log in each day to see if/when the change has been made. No email or notification to alert the change..would be helpful. I have had to call in numerous times trying to figure out why my external account won't verify. A rep suggested I try zelle to transfer money (since if I transfer from my external account, they tansfer a fee each time). I set up zelle only to get errors within my Laurel road account, I had to call again just to learn that zelle doesn't work with savings accounts. I was told that after you change my husband's middle name to middle initial, if I still can't get my extrnal account verified, then try and have my husband create a login and then have him try. if that doesn't work then I need to set up a laurel road checking account so that I can write myself a check to deposit into my external account when I need to withdraw. It has all been such a hassle. I am not comfortable with laurel road having my money if I can't easily get it back to my external account

A month has passed by without access to my funds. Spoke to the customer service today and still the same answer, there is no SLA and/or timelines when the review process will be completed. Anyone who is having the same issue, I recommend you put in a complaint with the OCC who is the regulator for KeyBank. Hopefully, when enough of us put in these complaints, the bank will consider changing their process.

without a notice they froze my account. My direct deposit was blocked. I don't have access to my funds. There is no customer service, or explanation. So basically if they were an individual I'd have them arrested for theft. But since theyre a bank, I have to hope they give me my money. Oh and they owe me a $200 bonus. And they charge bogus fees

I now have deposited $34k with Laurel Road / Key Bank. The money going in has been easy for deposits. Attempting to link accounts with my banks & investment accounts has been disastrous. Speaking with clueless customer reps has not been helpful . This isn’t my first rodeo linking bank accounts. It’s kind of interesting I can attach my Wells Fargo checking account to deposit funds, however I can’t link them to withdraw any funds. The response I receive from my link process with Laurel Road / Key Bank website is it’s an inactive account. I think it’s time this week for me to contact the FDIC AND FBI this week. This could be another FaceBook/ Meta fraud company.