Robert H.
Excellent experience
Excellent experience. I really appreciate the excellent customer service and quick turnaround. Everyone was helpful in guiding me through the process and I was able to lower my monthly payments with better terms.

Laurel Road, a brand of KeyBank, provides tailored financial solutions for healthcare and business professionals. By creating seamless online experiences, Laurel Road is designed to help members find financial peace of mind as they navigate their financial journey. All products are offered by KeyBank N.A. Member FDIC. NMLS ID # 399797. Equal Housing Lender. Student Loan Forgiveness Consultations Checking & High Yield Savings Student Loan Refinancing Mortgages Personal Loans Learn More
Laurel Road (laurelroad.com) has 590 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 393 reviews with 5 stars · Clear filters
Robert H.
Excellent experience. I really appreciate the excellent customer service and quick turnaround. Everyone was helpful in guiding me through the process and I was able to lower my monthly payments with better terms.
Sandra C.
It was a straight forward process. The representatives guide me through out the process very easily and very effectively. My interest rate changed from variarable to a decent fixed rate. Very satisfied with the service. Highly recomended.
Ana Vives B.
easy and fast process. no fees were charged.
Alan D.
Application was more involved than most but all online which made it totally worth it. Only company that would combine private and government loans
Brian C.
Things just worked really smooth. My friend that recommended me got paid, like they said he would. I really have had no problems.
S S.
Laurel Road has been so helpful and gone above and beyond any other refinancing company I tried to work with. I live and work overseas and every other company wouldn’t accept me for refinancing. They have been clear and thorough throughout the entire application process. I am glad to be using their services and would recommend to anyone else.
Brie N.
Laurel Road has been such an incredible company. My husband had a parent plus loan (that we were paying back) that has been a total pain in the rear since graduation. Two years later, I found student loan refinancing and am so happy we pursued the option. We got denied through SoFi and Common Bond (and so did our cosigner!!!) which led me to LR. I had almost given up due to the difficulties we had with each company's application process. I'm so glad we checked out LR! We got approved without a cosigner for a 5.6% fixed rate for 15 years. Thank you Laurel Road for your excellent customer service and for giving us a chance. I will forever recommend your services to anyone looking to refinance!
Jason Alvarez, D.
Refinancing with Laurel Road is without a doubt one of the best financial decisions that I have ever made. I initially applied with SoFi to refinance my dental school loans but was denied. After being disappointed with SoFi, I decided to apply with Laurel Road since the American Dental Association recommended them. The online process was simple and easy to use, and I was able to upload the necessary documents within minutes. Customer service answered all my questions promptly so there was no delay in the application process. Afternoon being approved, I was able to lower my rate from 6.8% (25 year plan) to under 5% (15 year plan)! I also signed up for Autopay to save me another 0.25% in interest! I couldn’t be happier with my decision, and I recommend Laurel Road for anyone with over $100,000 in graduate student loan debt!